{"id":185,"date":"2026-03-23T13:51:00","date_gmt":"2026-03-23T13:51:00","guid":{"rendered":"https:\/\/touchinghearts.lndo.site\/minneapolis\/?page_id=185"},"modified":"2026-05-28T05:45:52","modified_gmt":"2026-05-28T05:45:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/touchinghearts.com\/aurora\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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RESOURCES<\/div>\n \n

\n In-Home Care FAQs for Aurora Families <\/h1>\n <\/div>\n\n <\/div>\n <\/section>\n\n\n\n
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Frequently Asked Questions<\/h2>\n\t\t\n\t\t\t\n\t\t
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\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre you a medical or non\u2011medical home care agency?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe provide non\u2011medical home care with a B license from the Colorado Department of Public Health & Environment (CDPHE). That means we help with everyday things like bathing, dressing, meals, companionship, safety, and getting to appointments\u2014everything that helps your parent stay safely at home. We don\u2019t replace home health or hospice, but we often work alongside them, filling in the gaps in care so your loved one is covered during the hours needed most!. Our nurse and care team can help make sense of what the medical team is asking for and bridge the gap between medical care and real life at home. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat services do you provide for seniors and adults with disabilities?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tExplore our home care services<\/a> and think of us as an extra set of hands and a calming presence in your parent\u2019s day. We help with:\r\n+ Companionship & daily life\r\n+ Conversation, games, and hobbies\r\n+ Walks and fresh air when safe to do so\r\n+ Reading, music, or simply sitting together\r\n+ Helping your parent stay in touch with family by phone or video\r\nAround-the-house support:\r\n+ Meal planning and cooking\r\n+ Light housekeeping (dishes, tidying, laundry, linens)\r\n+ Sorting mail and organizing paperwork\r\n+ Grocery shopping and errands\r\nHands-on personal care:\r\n+ Bathing, showering, and dressing\r\n+ Hygiene and grooming\r\n+ Safe transfers (bed, chair, toilet, car)\r\n+ Help with the bathroom and incontinence care\r\n+ Medication reminders\r\n+ Rides and support at appointments and outings\r\nOur goal is to make each day feel safer, calmer, and more manageable\u2014for your parent and for you.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer 24\/7 or live\u2011in home care?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Some families only need a few hours a week. Others need help around the clock. We can do both. We can schedule care for:\r\n+ A few hours a day or week\r\n+ Overnights\r\n+ 24\/7 rotating caregivers\r\n+ Live\u2011in care with a caregiver staying in the home\r\nIf your parent lives alone or has dementia, 24\u2011hour or live\u2011in support can bring a lot of peace of mind\u2014someone is always there to help with the bathroom, keep an eye on safety, and provide companionship day and night. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat areas do you serve in Colorado?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tSee the areas we serve<\/a> across the Denver metro area, including: Aurora, Denver, Centennial, Greenwood Village, Parker, Castle Rock, and nearby communities. If you\u2019re not sure whether we cover your parent\u2019s neighborhood, just call us\u2014we\u2019ll let you know right away and talk through options. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do we get started with home care?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tStarting care can feel overwhelming; we do everything we can to make it simple.\r\n1. Call us anytime. We\u2019ll listen to what\u2019s going on with your parent and answer your first questions. 2. Free in\u2011home assessment. We\u2019ll visit your parent at home (or in rehab\/hospital) to understand their needs, routines, and safety concerns. 3. Care plan & caregiver match. We design a plan around your parent and match a caregiver whose skills and personality fit. 4. Care begins. Care starts on a schedule that works for your family, and we stay in close contact as everyone settles in. You never have to figure this out alone. We\u2019re here 24\/7 at 303-632-8786 or send us an inquiry<\/a> and we will reach out to you right away!\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Specialized Care Programs<\/h2>\n\t\t\n\t\t\t\n\t\t
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\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you have specialized programs for dementia, Alzheimer\u2019s, and memory care at home?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. If your parent is living with memory loss, you\u2019re not just choosing \u201chelp\u201d\u2014you\u2019re choosing people who truly understand dementia. We are recognized by the Alzheimer\u2019s Association of Colorado as Leaders in Dementia Care.\r\nOur caregivers receive dementia-specific training every year, including the C.A.R.E.S. approach approved by the Alzheimer\u2019s Association. They learn how to respond to confusion, anxiety, and behavior changes with calm, kindness, and redirection\u2014not confrontation.\r\nOur dementia care often includes:\r\n+ A personalized plan based on your parent\u2019s history and preferences\r\n+ Simple routines that reduce confusion and sundowning\r\n+ Music, movement, and meaningful activities they enjoy\r\n+ Support with bathing, dressing, and meals at a gentle pace\r\n+ Safety checks and supervision\r\n+ Education and support for you and your family \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat support do you offer for fall risk prevention and safe mobility at home?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tFalls are one of the biggest worries family members share with us, especially after a recent fall, surgery, or hospital stay. We take fall risk very seriously.\r\nOur fall prevention program includes:\r\n+ A home safety check to look at rugs, lighting, stairs, bathrooms, and entrances\r\n+ Suggestions for simple fixes (like grab bars, nightlights, safer pathways)\r\n+ Caregivers trained by a physical therapy specialist in safe transfers and walking support\r\n+ Help with the bathroom and nighttime trips so your parent isn\u2019t rushing alone\r\n+ Regular monitoring and updates if we notice balance or strength changes\r\nAn example: We might remove a throw rug by the front door, add a nightlight in the hallway, and walk with your dad to the bathroom at night so he isn\u2019t in the dark and unsteady. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan you help with stroke recovery and post\u2011rehab support at home?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Coming home after a stroke can be both a relief and a big adjustment. We have a stroke care program created with input from a physical therapist.\r\nWe can help with:\r\n+ Getting safely in and out of bed, chairs, and the bathroom\r\n+ Following through with exercises and positioning recommended by therapy\r\n+ Personal care at a slower, safe pace\r\n+ Meal preparation that matches any new dietary needs\r\n+ Keeping track of appointments and transportation\r\n+ Encouraging your parent emotionally as they regain skills and confidence\r\nWe also stay in touch with your rehab and medical team (with your permission) so everyone is working from the same plan. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan you support chronic conditions like heart failure, COPD, Congestive Heart Failure (CHF) or diabetes at home?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. You might be managing a lot: medications, diet changes, doctor instructions, and warning signs. We can help put all of that into a daily routine that actually works at home.\r\nFor example, we can:\r\n+ Help your parent weigh themselves daily and note any changes\r\n+ Prepare low-sodium, heart\u2011healthy or diabetic\u2011friendly meals\r\n+ Give medication reminders and help keep pills organized\r\n+ Watch for changes in breathing, swelling, or energy and share concerns according to the care plan\r\n+ Encourage gentle activity and rest at the right times\r\nOur nurse can help oversee care plans for more complex situations and adjust our support as needs change. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Palliative Care & Hospice Support<\/h2>\n\t\t\n\t\t\t\n\t\t
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\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide palliative care support at home?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. If your parent is living with a serious or life\u2011limiting illness, palliative support at home can ease some of the burden. Our focus is on comfort, dignity, and helping your family navigate each day.\r\nWe can help with:\r\n+ Comfort\u2011focused personal care (bathing, dressing, repositioning)\r\n+ Meal preparation and hydration reminders, if appropriate\r\n+ Companionship and emotional support\r\n+ Light housekeeping so the home feels more peaceful\r\n+ Support for you as a family caregiver\r\nWe often work side by side with palliative doctors, home health, or hospice teams, making sure everyone is on the same page. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow is your palliative home care different from hospice care?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIt\u2019s a common question, and it can be confusing.\r\n+ Hospice is a medical service for people who are likely in the last months of life.\r\n+ Palliative support can begin much earlier, even while your parent is still receiving treatment like chemo, radiation, or rehab.\r\nWe don\u2019t replace hospice or medical teams. Instead, we provide the day\u2011to\u2011day, non\u2011medical support at home: personal care, safety, companionship, help with meals, and support for your family.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan you work alongside hospice agencies in Aurora, Denver, and surrounding areas?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAbsolutely. Many families bring us in once hospice starts so they\u2019re not trying to do everything alone.\r\nWe can:\r\n+ Help with bathing, repositioning, and toileting\r\n+ Offer companionship and keep your parent company when you need rest\r\n+ Prepare light meals and keep the home tidy\r\n+ Give medication reminders based on the hospice nurse\u2019s instructions\r\n+ Be there overnight so you can sleep\r\nWe\u2019re very used to collaborating with local hospice teams. Our role is to give your family more support and breathing room while honoring your parent\u2019s wishes. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Cost, Payment & Insurance<\/h2>\n\t\t\n\t\t\t\n\t\t
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\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow much does home care cost in Aurora and the Denver metro area?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIt\u2019s completely normal not to know the cost of home care<\/a> or how to budget for it\u2014most family members we talk to are asking this question for the first time.\r\nThe cost depends on:\r\n+ How many hours of help your parent needs\r\n+ What kind of support (companionship vs. more hands\u2011on care)\r\n+ Whether it\u2019s a few hours a week, overnights, or 24\/7 support\r\n+ The location of your loved one\r\nBecause every situation is different, we don\u2019t list flat rates online. Instead, we find it more helpful to talk with you, understand what\u2019s going on, and then give you a clear, personalized quote.\r\nWhen you call, we\u2019ll do a quick, friendly needs assessment over the phone or schedule a free in\u2011home visit. We\u2019ll then walk you through different schedule options and what each would cost, so you can see what it looks like month\u2011to\u2011month. No pressure, no surprises. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat are your hourly and live\u2011in care rates, and is pricing transparent?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tOur pricing is transparent, but we share it directly with you so we can put it in context. Once we understand your parent\u2019s needs, we\u2019ll tell you exactly:\r\n+ What your hourly or live\u2011in rate would be\r\n+ What\u2019s included in that rate\r\n+ How the cost changes if you add or reduce hours\r\n+ Any ways to structure a schedule to stay within your budget\r\nYou\u2019ll receive everything in writing so you can review it with your family. If things change, we\u2019ll update the plan and talk through any cost differences before making adjustments. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tIs home care more affordable than assisted living or a nursing home in Colorado?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tSometimes yes, sometimes no\u2014it depends on how much care is needed and what kind of setting your parent prefers.\r\nFor many families, especially when part\u2011time help is enough, home care can be more flexible and cost\u2011effective than moving to a facility. With home care, you\u2019re only paying for the hours you actually use. Your parent also gets one\u2011on\u2011one attention, stays in familiar surroundings, and often has a lower exposure to infections.\r\nIf you\u2019d like, we can walk through a simple comparison:\r\n+ Approximate home care hours you\u2019re considering\r\n+ Typical assisted living costs in the Denver metro area\r\n+ What nursing home costs look like\r\nSo you can see what makes the most sense for your parent and your family\u2019s finances. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDoes Medicare, Medicaid, or long\u2011term care insurance pay for your services?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tThis is one of the most confusing parts of the process, and you don\u2019t need to figure it out alone.\r\nMedicare:<\/strong>\r\nMedicare usually does not pay for non\u2011medical home care like ours (help with bathing, dressing, cooking, and companionship). It may pay for short\u2011term skilled home health services (like nursing or therapy) when ordered by a doctor.\r\n<\/strong>Medicaid (Colorado):<\/strong>\r\nSome Colorado Medicaid programs and waivers can help pay for in\u2011home support for people who qualify financially and meet certain care\u2011need levels. If you think this might apply to your parent, we can point you toward local resources and discuss how our services might fit with those programs.\r\n<\/strong>Long\u2011term care insurance (LTCI):<\/strong>\r\nMany long\u2011term care policies do cover non\u2011medical home care. We work with these plans all the time and can help you:\r\n+ Understand what your policy covers\r\n+ Get the paperwork and assessments completed\r\n+ Provide documentation for reimbursement\r\nBring your policy to the assessment or have it handy on a call, and we\u2019ll help you sort through it.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow can I pay for home care? (Private pay)<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tMost families use private pay for some or all of their home care. That simply means you pay directly for the hours of care your parent receives.\r\nPrivate pay gives you:\r\n+ Flexibility to start quickly\r\n+ Control over schedule and services\r\n+ The ability to adjust hours up or down as things change\r\nWe accept major payment methods and provide clear, detailed invoices. If you\u2019re juggling multiple siblings or family members sharing costs, we can help set up a simple, predictable billing pattern. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan I use long\u2011term care insurance to pay for home care?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tOften, yes. If your parent has long\u2011term care insurance, it\u2019s very possible that their policy includes home care benefits.\r\nWe can help you:\r\n+ Figure out whether your parent meets the policy\u2019s \u201ctriggers\u201d (typically needing help with 2 or more daily activities or having cognitive impairment)\r\n+ Understand any waiting period (called an elimination period)\r\n+ Submit the initial claim and ongoing care notes for reimbursement\r\nThis can feel like a lot of paperwork on top of everything else you\u2019re managing. Our office team does this every day and will walk you through it step by step. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre there programs from Medicare that can help pay for home care?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWhile Medicare doesn\u2019t usually cover non\u2011medical home care, there are a few situations where Medicare can help:\r\n+ Some Medicare Advantage plans (Part C) offer extra benefits like limited in\u2011home support, rides to appointments, or meal delivery.\r\n+ The Medicare home health benefit may include short\u2011term home health aide visits if your parent is receiving skilled nursing or therapy and is homebound.\r\nThese programs are time\u2011limited and focused on medical needs, not long\u2011term daily support. We can help you understand how they might fit alongside private pay, long\u2011term care insurance, or VA\/Medicaid programs. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan veterans use VA benefits to pay for home care?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. If your parent is a veteran or a surviving spouse, there may be VA benefits that help pay for care at home. We are a VA\u2011approved provider of non\u2011medical home care, which means we can often provide services that are paid for or partially covered by VA programs (when approved).\r\nThe process can feel confusing, but the basic steps usually look like this:\r\n1. Talk with your VA primary care provider (PCP).\r\nLet them know your parent needs help at home with things like bathing, dressing, or safety.\r\n2. Get a VA needs assessment.\r\nThe VA will evaluate what kind of help your parent needs and how many hours they may approve.\r\n3. Ask to use Touching Hearts at Home.\r\nOnce home care is approved, you can request us as your provider. Because we\u2019re VA\u2011approved, we can coordinate with the VA team and get services started once authorization is in place. Provide the following details to your VA PCP:\r\n\r\nTouching Hearts at Home \u2013 Denver Metro\r\nNPI #1508318452\r\nPhone: 303-632-8786 (Answered 24\/7)\r\nIf you\u2019re not sure where to begin, call us. We\u2019ll talk through your parent\u2019s situation, help you understand what to ask the VA for, and share our VA provider information so you can give it directly to your VA care team. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you require a long\u2011term contract or minimum number of hours per week?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tNo long\u2011term contract is required. We know situations change, sometimes quickly. You can:\r\n+ Start with a small number of hours and increase later\r\n+ Reduce hours if your parent improves\r\n+ Pause or stop services with reasonable notice\r\nWe\u2019ll talk through any minimums related to specific schedules (like live\u2011in care) before you commit to anything, so there are no surprises. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat forms of payment do you accept for home care services?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe accept common payment methods such as:\r\n+ Checks\r\n+ Major credit cards\r\n+ Bank drafts\/ACH\r\n+ Long\u2011term care insurance payments or reimbursements\r\n+ VA payments when approved\r\nWe\u2019ll work with you to set up a payment routine that\u2019s simple and predictable. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Caregivers, Training & Safety<\/h2>\n\t\t\n\t\t\t\n\t\t
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\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow are your caregivers screened, trained, and supervised?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tInviting someone into your parent\u2019s home is a big deal. We don\u2019t take that lightly.\r\nOur caregivers:\r\n+ Are employees (not independent contractors), bonded and insured\r\n+ Go through background checks and reference checks\r\n+ Are interviewed for both skills and heart\u2014the \u201chow\u201d they do the work matters to us\r\nTraining includes:\r\n+ Personal care (bathing, dressing, safe transfers)\r\n+ Infection control and hygiene\r\n+ Dementia care and communication\r\n+ Fall prevention and safety\r\n+ Support for chronic conditions like stroke, diabetes, and heart failure\r\nCaregivers are supported by a Care Manager and our RN. We do regular supervisory visits, review care notes, and stay in touch with you to make sure the match is working. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo your caregivers have dementia, fall\u2011prevention, and stroke\u2011care training?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. These areas are a big part of what we do.\r\n+ Dementia: Caregivers receive specialized dementia training, including strategies for communication, redirection, and managing behaviors with respect and patience.\r\n+ Fall prevention: They\u2019re trained to recognize risks, assist with mobility, and use safe transfer techniques.\r\n+ Stroke recovery: They learn how to support someone with weakness on one side, communication changes, and new equipment or routines.\r\nWe also offer additional certifications for caregivers who want to go deeper in these specialties. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat happens if my regular caregiver is sick or unavailable?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tLife happens\u2014even for caregivers. Our job is to make sure your parent is never left without help.\r\nWhen a caregiver is sick or unavailable, we:\r\n+ Use backup caregivers who are already on your \u201cteam\u201d whenever possible\r\n+ Brief them on your parent\u2019s routines, preferences, and care plan\r\n+ Update the schedule and let you know about any changes\r\nIf there\u2019s a last\u2011minute issue, we move quickly to fill the shift and communicate with you so you\u2019re not left wondering what\u2019s going on. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat health and safety protocols do your caregivers follow?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tSafety is part of every visit, not just during flu or cold seasons.\r\nCaregivers follow:\r\n+ Handwashing and infection\u2011control best practices\r\n+ \u201cStay home when sick\u201d policies so they don\u2019t bring illness into your parent\u2019s home\r\n+ Use of masks or other protective equipment when appropriate or requested\r\n+ Enhanced cleaning of high\u2011touch surfaces during times of higher infection risk\r\nWe keep up with current guidance and adjust protocols as needed, especially for clients who are medically fragile. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do you keep my loved one safe at home and reduce fall risk?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe start with a fresh set of eyes on the home and on your parent\u2019s mobility. We\u2019ll:\r\n+ Look at flooring, stairs, entrances, and bathrooms\r\n+ Suggest simple changes to reduce tripping hazards\r\n+ Help arrange furniture so pathways are clear\r\n+ Support your parent when walking or transferring\r\n+ Watch for changes in balance, strength, or confidence\r\nWe keep you in the loop about any new concerns we see, so you\u2019re never guessing about how your parent is really doing at home. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Companionship, Daily Living & Lifestyle Support<\/h2>\n\t\t\n\t\t\t\n\t\t
\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat is included in companionship and daily living assistance?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tCompanionship is about more than \u201cjust being there.\u201d It\u2019s about making your parent\u2019s days feel less lonely and more meaningful. We might:\r\n+ Play cards or do puzzles\r\n+ Look through old photos and reminisce\r\n+ Listen to favorite music\r\n+ Sit outside together on a nice day\r\n+ Help them call or video chat with family\r\n+ Encourage small activities that give a sense of purpose\r\n+ Go on walks or walk indoors when the weather outside is cold.\r\nAlongside that, we take care of daily tasks\u2014meals, light housekeeping, laundry\u2014so the home stays comfortable and your parent isn\u2019t trying to keep up with everything alone. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan companionship care help with loneliness, anxiety, or early memory loss?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes, it often does. Having a familiar face come regularly can:\r\n+ Reduce feelings of isolation and depression\r\n+ Create a routine, which tends to calm anxiety\r\n+ Provide gentle mental stimulation through conversation and activities\r\n+ Help catch changes in mood or memory earlier\r\nFor parents with early memory loss, a calm, consistent caregiver and simple, familiar routines can make a big difference in how the day feels. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan I combine personal care, homemaking, and companionship in the same visit?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAbsolutely. Most families do. A typical visit might include:\r\n+ Helping your parent get up, washed, and dressed\r\n+ Preparing breakfast and giving medication reminders\r\n+ Tidying the kitchen and doing a light clean\u2011up\r\n+ Going for a short walk or doing a favorite activity\r\n+ Starting lunch or prepping meals for later\r\n+ Updating the family portal with notes and observations\r\nWe\u2019ll design visits around what matters most to your parent and your family. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide transportation to appointments, errands, and social activities?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Getting out of the house can make a big difference. We can:\r\n+ Drive your parent to doctor or therapy appointments\r\n+ Help them check in, take notes if you\u2019d like, and get safely home\r\n+ Handle grocery shopping and errands\r\n+ Take them to church, the salon, or social activities\r\n+ Stay with them throughout the outing for safety and support\r\n+ Drive your parents vehicle or in the caregivers vehicle. All caregivers have clean driving records, go through a DMV background check, and safe driving vehicles.\r\nTransportation is always combined with safety and companionship\u2014we don\u2019t just drop your parent at the door. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan you help with meal planning and special diets?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Food is a big part of health\u2014and comfort. We can:\r\n+ Plan simple, healthy meals for the week\r\n+ Cook according to low\u2011sodium, diabetic\u2011friendly, or other special diets\r\n+ Read labels to avoid hidden salt, sugar, or problem ingredients\r\n+ Encourage hydration throughout the day\r\n+ Prepare soft or easy\u2011to\u2011chew foods if needed\r\n+ Check for expired foods and dispose of them\r\n+ Clean up the kitchen afterward\r\nOur nurse can also help make sure the meal plan lines up with your parent\u2019s medical needs and doctor\u2019s recommendations. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Care Planning, Communication & Family Support<\/h2>\n\t\t\n\t\t\t\n\t\t
\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do you create a personalized care plan for my loved one?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe don\u2019t believe in one\u2011size\u2011fits\u2011all care. We start with a complimentary in\u2011home assessment where we:\r\n+ Learn about your parent\u2019s health, routines, and personality\r\n+ Talk with you about your concerns, stress level, and goals\r\n+ Look at safety in and around the home\r\n+ Review medications and equipment\r\n+ Understand what a \u201cgood day\u201d looks like for your parent\r\nFrom there, we build a care plan that spells out what we\u2019ll do, when we\u2019ll do it, and what we\u2019re watching for. You\u2019ll have a chance to review and adjust it before care starts. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow often is the care plan reviewed or updated?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAs often as needed. Life changes, and so does care. We:\r\n+ Check in during the first day and first week to see how things are going\r\n+ Review the plan regularly through supervisory visits\r\n+ Update it after hospital stays, new diagnoses, or big changes in condition\r\n+ Adjust when you tell us something isn\u2019t working or needs to change\r\nYou can request a review any time. This is truly a partnership. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow will I know what\u2019s happening day\u2011to\u2011day with my family member?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYou\u2019ll never be left guessing. You\u2019ll have:\r\n+ Access to a secure family portal with daily notes and updates\r\n+ A clear schedule of who is coming and when\r\n+ Phone or email check\u2011ins from your Care Manager\r\n+ A direct line to call 24\/7 if you\u2019re worried or something changes\r\nWe document what we see\u2014mood, appetite, sleep, safety, any concerns\u2014and share it according to the communication plan we set up with you. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer respite care for family caregivers?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes, and we consider it essential. Respite care means we step in so you can:\r\n+ Go to work or appointments\r\n+ Take a weekend, or even a real vacation\r\n+ Rest and sleep without listening for every sound\r\n+ Spend time with your own family or friends\r\nDuring respite visits, we care for your parent just as we would during any regular shift. You get a break; your parent still gets support and companionship. Taking care of yourself is not selfish\u2014it\u2019s what allows you to keep caring for your parent over the long term. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan you coordinate with my loved one\u2019s doctor, home health, or therapy team?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. With your permission, we\u2019re happy to be part of the care team. We can:\r\n+ Share observations and concerns with your parent\u2019s providers\r\n+ Help carry out therapy or exercise plans at home\r\n+ Follow instructions after doctor visits\r\n+ Provide clear documentation about how your parent is doing day\u2011to\u2011day\r\nThis kind of coordination often prevents small issues from becoming bigger crises. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Practical & Location Details<\/h2>\n\t\t\n\t\t\t\n\t\t
\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat is your office address and how do we contact you?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tTouching Hearts at Home \u2013 Denver Metro\r\n2851 S Parker Rd, Suite 1020\r\nAurora, CO 80014\r\n303-632-8786 Available 24 hours a day, 7 days a week \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow quickly can services start once we contact you?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tOften faster than families expect.\r\n+ We answer the phone 24\/7.\r\n+ We can usually schedule an assessment within 24\u201348 hours (often same\u2011day or next\u2011day).\r\n+ Many families start care within a few days of that assessment.\r\n+ In urgent situations (like a discharge home that needs help), we do our best to start even sooner.\r\nWe\u2019ll be honest with you about timing and work with you on the safest plan. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide free in\u2011home assessments?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Our in\u2011home assessments are free and come with no obligation. Many families tell us the assessment alone helped them better understand what their parent needs, even before they decided to start care. You\u2019ll get:\r\n+ Safety suggestions\r\n+ A clearer picture of what kind and how much help is needed\r\n+ A proposed care plan and schedule options\r\n+ A clear price quote for each option\r\nYou can take that information, talk it over with your family, and decide what feels right. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre you licensed, bonded, insured, and accredited in Colorado?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. In short: we meet and exceed Colorado\u2019s requirements for home care agencies. We are:\r\n+ Licensed by the State of Colorado as a Class B Non\u2011Medical Home Care Agency\r\n+ Bonded and insured\r\n+ Accredited by the Better Business Bureau with an A+ rating\r\n+ Recognized by the Alzheimer\u2019s Association of Colorado for dementia training\r\nWe\u2019re happy to share license details and proof of insurance if you\u2019d like to see them. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow long have you been serving seniors in the Denver metro area?<\/strong>\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe\u2019ve been serving older adults and their families in the Denver metro area since 2015. Over that time, we\u2019ve supported thousands of families through everything from short\u2011term recovery to long\u2011term care and end\u2011of\u2011life journeys. Our leadership team lives here, works here, and is deeply involved in the local senior care community. We understand the hospitals, rehab centers, doctors, and resources in Aurora, Denver, Centennial, Parker, and Castle Rock\u2014and we\u2019re here to help you navigate them. You can learn more about the owners and leadership team here<\/a> \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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\n

Ready to talk through your situation?<\/span><\/h3>\n

You don\u2019t have to have all the answers. Just call us, tell us what\u2019s going on with your parent, and we\u2019ll help you figure out some next steps.<\/span><\/p>\n

Call Us:\u00a0<\/strong> 303-632-8786 (24\/7)<\/span><\/p>\n

Email Us:<\/strong>\u00a0 <\/span>denvermetro@touchinghearts.com<\/span><\/a><\/p>\n

Fill out our <\/span>Service Inquiry Form<\/span><\/a><\/p>\n <\/div>\n<\/section>\n\n\n\n

\n
\n

Online Service Inquiry<\/h2>\n

Reach out to us today.<\/p>\n Contact<\/a> <\/div>\n

\n

Careers<\/h2>\n

Join our team.<\/p>\n Careers<\/a> <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":2326,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-185","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIn-Home Care FAQ in Aurora, CO | Touching Hearts<\/title>\n<meta name=\"description\" content=\"Answers about in-home care in Aurora, costs, payment options, schedules and caregiver matching. 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