About Us
Legacy of Care
Touching Hearts at Home – Bellevue is owned and operated by John DePalma, who’s journey with in-home care began in 2019 when his father was diagnosed with cancer.
Facing the challenges of managing his dad’s treatments from afar, John convinced his parents to move to Seattle where he would help them navigate the healthcare system and directly influence his dad’s quality of care. When his dad chose to spend his final days at home, living with dignity and respect, John honored his wish through hospice care.
After his father’s passing in 2022, John’s caregiving focus shifted to his mother and, after a brief period of living alone and transitioning to life as a widow, she’s happily settled in a nearby independent living facility in Bellevue where John and his team of caregivers ensures she receives the care and companionship she deserves.
Through every decision, John’s commitment to his parents’ comfort, safety, and quality of life has remained unwavering. It’s this unyielding commitment that sets a high bar for the Standard of Care at Touching Hearts at Home – Bellevue.
For more on John’s story, check out the January 2026 edition of Greet West Bellevue magazine or follow the attached link: The Heart Behind the Care
Vision Statement
Our Vision
To be the most trusted home care partner in the Bellevue community—where every person we serve feels seen, respected, and genuinely cared for, and where aging and life transitions are met with dignity, connection, and peace of mind for the entire family.
Mission Statement
Our Mission
At Touching Hearts at Home – Bellevue, our mission is to provide exceptional, personalized home care that enriches lives and supports independence. We deliver compassionate, relationship-based care tailored to each individual’s needs while fostering trust, comfort, and confidence for clients and their families. Through dedicated caregivers and heartfelt service, we ensure that care always comes from the heart.
Core Values Statement
At Touching Hearts at Home, our core values guide every decision and interaction. We commit to delivering compassionate, personalized, and dignified care that honors the uniqueness of each individual we serve – whether clients, families, or caregivers. We wholeheartedly believe that exceptional home care emerges from genuine connection, unwavering integrity, and a culture where people matter most.
Our Core Values
- Compassion – We care deeply for the emotional, physical, and cognitive well-being of those we serve, showing kindness, empathy, and understanding in every interaction.
- Dignity & Respect – We honor the dignity of every person’s life and choices, ensuring each client feels valued, respected, and treated with the utmost regard.
- Integrity – We are honest, ethical, and accountable in all we do – building trust with clients, families, and caregivers through transparency and reliability.
- Personalized Partnership – We tailor care plans to meet individual needs and preferences, fostering true partnership with clients and families so that every care experience feels meaningful and authentic.
- Consistent Excellence – We strive for excellence in service delivery, providing reliable, high-quality care every day that brings peace of mind and enhances quality of life.
- Connection & Community – We build meaningful relationships – between caregivers and clients, within families, and across our community – because personal connection enriches care and uplifts the human spirit.