About Us

Mark brings more than 35 years of senior care management, business and legal experience to his role as owner of Touching Hearts. The home care his mother received before her death in 2009 from ovarian cancer, and the great role model his father was as her caregiver, motivates him to provide the excellent home support elders deserve. Mark has a Bachelor’s Degree from Boston College and a JD Degree from University of Buffalo. He is the Vice-Chair of the Board of Lifespan a member of the Greater Rochester Area Partnership for the Elderly (GRAPE) Advocacy Committee. He is a Certified Eden Associate. Outside of work Mark enjoys reading, fishing, traveling and spending time at his “off the grid” cabin in Quebec with his wife and children. A favorite quote of his is, “To whom much is given, from him much is expected.”

Brenda Houtenbrink, Vice President, leads operations in Syracuse, Rochester, and Buffalo for Touching Hearts at Home. With over 30 years of healthcare management experience, Brenda has held notable positions such as Senior Program Administrator at Highland Hospital’s Department of Family Medicine and Chief of Operations at the University of Rochester’s Flaum Eye Institute.

Brenda holds a Bachelor of Science in Healthcare Administration from Roberts Wesleyan College, providing her with a solid foundation to drive innovation and excellence in her role. Her dedication to quality care and operational efficiency promises a significant positive impact on our organization and the communities we serve.

Outside of work, Brenda enjoys spending time with her three adult children, a grandson, and a soon-to-arrive granddaughter. She also loves traveling, gardening, sewing, DIY projects, and exploring local craft breweries with her husband, John.

Brenda shares, “I am captivated by the mission and values of this outstanding organization. I look forward to working with our dedicated team and elder care community to grow our mission and enhance the quality of life for those we serve.”

Steve Green brings more than two decades of experience in business leadership, franchise development, operations, and relationship building. Throughout his career, he has been known for leading with integrity, creating strong team cultures, and helping businesses grow through thoughtful leadership and genuine connection.

After experiencing the profound loss of his wife, Steve stepped away from his professional career to focus on family, healing, and reflection. That season of life gave him a renewed perspective on what matters most: people, purpose, and making a meaningful impact.

Today, Steve moves forward with a deeper appreciation for resilience, compassion, and authentic leadership. He is passionate about helping others, building strong relationships, and bringing both his professional expertise and personal life experience into this next chapter.

Amy is the Lead Scheduler at Touching Hearts at Home in Buffalo, bringing a unique blend of caregiving experience, administrative skill, and genuine compassion to our team. With 16 years as a CNA in a local facility, she understands both the clinical and operational sides of care. Her background includes supporting physical therapy plans to help individuals regain strength and independence, and she carries that same dedication into coordinating care for our clients today.

Often the first friendly voice families hear when they call, Amy is known for her warmth, professionalism, and heartfelt commitment to others.

Outside of work, she enjoys roller skating with her teenage daughter—a hobby she loved growing up—and spending time tailgating with family. She’s also part of a supportive group of friends known as the “Mom Squad,” who gather monthly to connect and recharge.

Amy’s passion for caring for others shines through in everything she does, making her a trusted and valued member of the Touching Hearts team.

Kelly is a seasoned Community Relations Director with extensive experience in the Healthcare industry. As an advocate for the Senior community, Kelly is passionate about building meaningful connections with patients, residents, families, and her community.  Over the last decade, she has focused her career on creating outreach initiatives that improve access to quality care while enhancing organizational visibility and trust. With a proven track record of developing and implementing community engagement programs and events, relationship building initiatives and strategic collaboration with healthcare providers, community leaders, advocacy groups and local organizations her personal and professional mission to support the wellness and welfare of the geriatric population is widely respected and appreciated.

Outside of work, Kelly is a devoted mother of three with two beautiful grandchildren. She loves to travel, is an excellent cook and enjoys event planning, interior decorating and design. She is also a compassionate advocate for Mental Health awareness.