About Us
Our journey began in 2004 when our family experienced firsthand the critical need for qualified, compassionate caregivers during our mother’s battle with cancer. This personal experience ignited our passion for serving elders, driving our commitment to providing the highest quality, personalized care tailored to each client’s needs.
Here’s a snapshot of what sets us apart:
- Local ownership complemented by the national support and resources of Touching Hearts at Home franchise in Minneapolis, MN, ensuring the best of both worlds for our clients.
- All caregivers undergo rigorous background checks, training, and are insured and bonded for peace of mind.
- Our Albany, Buffalo, Syracuse, and Rochester offices boast administrative and supervisory staff available 24/7, offering personalized attention to every client.
- We collaborate closely with elders, their caregivers, and experts in elder care to ensure the highest standards of care and service.
- Home Care Pulse recognizing industry leading services and job satisfaction.
- With over 16 years of experience in the field, backed by references from satisfied clients and referral sources, we offer a trusted solution for your home care needs.
Contact us today to discover how we can tailor our services to meet your unique requirements. We’re ready to provide assistance with no cost or obligation, offering peace of mind and support when you need it most.
Connected Home Care Across New York State
At Touching Hearts at Home, we are proud to be part of a trusted home care network serving seniors across Albany, Buffalo, Rochester, and Syracuse. As sister agencies, we collaborate to provide high-quality in-home care services, ensuring older adults receive the personalized, compassionate support they deserve.
Through teamwork, education, and shared resources, our agencies strengthen each other, allowing us to enhance home care services, stay ahead of industry best practices, and provide families with the peace of mind that their loved ones are in expert, caring hands. Together, we are making a greater impact in communities across New York, helping seniors age in place safely and comfortably.
Mark McDermott, Owner
Mark brings more than 35 years of senior care management, business and legal experience to his role as owner of Touching Hearts. The home care his mother received before her death in 2009 from ovarian cancer, and the great role model his father was as her caregiver, motivates him to provide the excellent home support elders deserve. Mark has a Bachelor’s Degree from Boston College and a JD Degree from University of Buffalo. He is the Vice-Chair of the Board of Lifespan a member of the Greater Rochester Area Partnership for the Elderly (GRAPE) Advocacy Committee. He is a Certified Eden Associate. Outside of work Mark enjoys reading, fishing, traveling and spending time at his “off the grid” cabin in Quebec with his wife and children. A favorite quote of his is, “To whom much is given, from him much is expected.”
Brenda Houtenbrink, Vice President
Brenda Houtenbrink, Vice President, leads operations in Syracuse, Rochester, and Buffalo for Touching Hearts at Home. With over 30 years of healthcare management experience, Brenda has held notable positions such as Senior Program Administrator at Highland Hospital’s Department of Family Medicine and Chief of Operations at the University of Rochester’s Flaum Eye Institute.
Brenda holds a Bachelor of Science in Healthcare Administration from Roberts Wesleyan College, providing her with a solid foundation to drive innovation and excellence in her role. Her dedication to quality care and operational efficiency promises a significant positive impact on our organization and the communities we serve.
Outside of work, Brenda enjoys spending time with her three adult children, a grandson, and a soon-to-arrive granddaughter. She also loves traveling, gardening, sewing, DIY projects, and exploring local craft breweries with her husband, John.
Brenda shares, “I am captivated by the mission and values of this outstanding organization. I look forward to working with our dedicated team and elder care community to grow our mission and enhance the quality of life for those we serve.”
Wendy Greenwood, Executive Director
Wendy’s mission goes beyond titles; it’s about making a genuine difference in the lives of those she serves. As our Executive Director, she wears many hats. Wendy is the powerhouse behind training our Caregivers, ensuring they embody the values of compassion and excellence. With meticulous attention, she matches clients with caregivers based on individual needs and personalities, creating bonds that go beyond care.
A guiding light for families, Wendy understands the unique needs of each client. From connecting clients with a few hours of care weekly to providing unwavering support in 24-hour care scenarios, Wendy is a beacon of reliability and compassion. Whether it’s ensuring comfort at home or lending an extra hand in an assisted living residence, Wendy is here to make aging seniors feel seen, heard, and cared for.
Brandon Glowacki, Marketing & Sales Manager
Brandon Glowacki serves as the Marketing & Sales Manager for Touching Hearts at Home Buffalo, bringing a strong background in client experience, client relations, and leadership within the healthcare industry. His role focuses on promoting and connecting seniors and their families with the essential services and resources needed to age safely and confidently at home.
His passion for senior care is deeply personal, shaped by experiences that highlighted the critical need for compassionate, high-quality support for aging loved ones. With a commitment to easing the stress of both seniors and their families, Brandon strives to ensure that every individual receives the care and attention they deserve. His work at Touching Hearts at Home is driven by a desire to make a meaningful difference in people’s lives, offering reassurance and support during an important stage of life.
Senior Home Care Service area includes: Akron, Amherst, Buffalo, Clarence, Cheektowaga, Depew, East Aurora, Grand Island, Kenmore, Lancaster, Lockport, Niagara Falls, Orchard Park, Sloan, North Tonawanda, Tonawanda, West Seneca, Williamsville. Specializing in Hospital Recovery Rehab Care, Alzheimer’s & Dementia Care, Companionship Care, Live-in Care, Senior At Home Care – Compassionate Care for Seniors and their Families. Looking for senior home care in the greater Buffalo, NY area? Contact us today!