{"id":185,"date":"2022-04-06T13:51:16","date_gmt":"2022-04-06T13:51:16","guid":{"rendered":"https:\/\/touchinghearts.lndo.site\/minneapolis\/?page_id=185"},"modified":"2026-01-08T21:07:37","modified_gmt":"2026-01-08T21:07:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/touchinghearts.com\/mequon\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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RESOURCES<\/div>\n \n

\n FAQ <\/h1>\n <\/div>\n\n <\/div>\n <\/section>\n\n\n\n
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Frequently Asked Questions<\/h2>\n\t\t\n\t\t\t\t\t

Touching Hearts at Home is redefining the meaning of heartfelt care through consistency, companionship, and compassion. Our non-medical, in-home care uses the meaningful impact of relationships to serve those closest to you with the help they need to live comfortably and confidently from home.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat types of in-home care services do you provide?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe offer care starting from 8 hours per week all the way up to 24\/7 Live-In care wherever your loved one calls home. Services include light housekeeping, companionship, safety support, mobility assistance, laundry\/linens, meal preparation and planning, grocery shopping, transportation, memory care, companionship, medication reminders and much more! Our services are designed to assist with your everyday tasks and are custom tailored to meet your individual needs. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer short-term care after surgery or hospitalization?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We provide structured, short-term service plans for post-surgical or transitional care. Our caregivers assist with mobility, daily tasks, comfort, and safety so your loved one can recover at home. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan you provide long-term in-home care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAbsolutely. Many families rely on us for ongoing, long-term support tailored to individual routines, preferences, and health needs. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tIs care available 24\/7?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Personalized. Reliable. Uninterrupted continuity of care. Touching Hearts\u2019 24\/7 live-in caregiver services provides individualized care by one primary caregiver, ensuring peace of mind, familiarity, consistency, seamless communication, and enhanced safety for our clients and their families. We can offer short-term, long term\/permanent, respite, and end of life 24\/7 options. Included with our live-in care service is a Touching Hearts personalized care coordinator, who visits regularly, supports the client and family members, helps identify and coordinate care needs, creates a care plan that evolves as needs change, and can help provide resources, problem solving and advocacy. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat does \u201caging in place safely\u201d mean?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIt means helping seniors remain independent and comfortable at home while supporting fall prevention, mobility, daily routines, and emotional well-being. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I know if my loved one is ready for help at home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tChanges in mobility, memory, mood, hygiene, nutrition, or safety can all signal that support is needed. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Dementia & Alzheimer\u2019s Care<\/h2>\n\t\t\n\t\t\t\t\t

Caring for someone with dementia or Alzheimer\u2019s often brings complex questions about safety, daily routines, communication, and long-term support. This FAQ section is designed to give families clear, reliable answers to the topics they search for most. Whether they\u2019re trying to understand early symptoms, explore in-home care options, or learn how to support a loved one as their needs change. Here, you\u2019ll find straightforward guidance, practical tips, and insights that help you navigate each stage of the journey with confidence and compassion.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide dementia or Alzheimer\u2019s-specific care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We specialize in dementia and Alzheimer\u2019s support, offering calm routines, gentle redirection, emotional reassurance, and a stable presence that helps your loved one feel secure at home. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat training do your dementia caregivers receive?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tOur caregivers receive dementia training during initial orientation and additional ongoing education throughout the year. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do you keep someone with dementia safe at home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe focus on fall prevention, consistent routines, environmental safety checks, reduced overstimulation, and strategies that support independence. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you help families understand dementia behaviors?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We educate families about memory changes, resistance to care, sundowning, wandering, communication shifts, and role reversal as aging occurs. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan your caregivers support those experiencing resistance or agitation?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Our caregivers use gentle approaches, validation, and purposeful engagement to reduce agitation and support cooperation. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer support during holidays or stressful seasons?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAbsolutely. We help families create flexible routines and calm environments during busy times. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Caregiver & Employment Questions<\/h2>\n\t\t\n\t\t\t\t\t

This section answers common questions about becoming and working as a caregiver. Covering questions around qualifications, training, scheduling, and the hiring process. It provides clear, simple guidance to help applicants understand what we look for and what to expect when joining our team.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I know if I\u2019m a good fit to work for Touching Hearts at Home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIf you\u2019re compassionate, dependable, and love supporting others, you may be a wonderful fit. We look for caregivers who genuinely live out our core values. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat core values do your caregivers follow?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tCommunication \u2014 clear verbal and written communication | Teamwork \u2014 supporting one another even while working independently | Value \u2014 bringing kindness, dignity, and purpose into every home \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre you hiring new caregivers?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes! We welcome caregivers who align with our values and want to make a difference in Milwaukee, Waukesha, and Ozaukee County areas. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide caregiver training?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We offer continual training, dementia-specific education, mentorship, and field support. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan I grow within your organization?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAbsolutely. We value internal growth and help caregivers move into trainer, mentor, or coordinator roles as they develop. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat makes Touching Hearts at Home a great place to work?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe believe in kindness, teamwork, and supporting caregivers just as much as we support our clients. Our culture and reputation are the guiding force in everything we do here. We have been part of the #1 Top Workplace in SE WI the last 5+ years! \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Pricing, Scheduling & Coverage<\/h2>\n\t\t\n\t\t\t\t\t

This section provides clear answers to common questions about service rates, payment options, scheduling flexibility, and the types of care we can provide. It helps families understand costs, plan care around their needs, and know what coverage options are available.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tIs there a minimum number of hours required?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Our minimum is 8 hours per week, typically scheduled in 4 hour increments to maintain meaningful, consistent care. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow does your pricing work?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tPricing depends on care level, weekly hours, and whether support is short-term, long-term, or 24\/7. We provide clear, transparent pricing during your complimentary consultation. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer customized care plans?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Every plan is tailored around your loved one\u2019s needs, personality, and goals. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I pay for in-home care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe accept private pay, VA benefits, and long-term care insurance. We help families navigate insurance requirements to make the process smooth. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDoes insurance cover in-home care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tMany long-term care insurance policies do cover in-home care. We also do not accept Medicaid or medicare at this time. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I get started or request pricing?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tSimply reach out by phone or online. We\u2019ll schedule a complimentary in-home consultation to help you find the right fit. Next, we carefully select and introduce a qualified caregiver who will lend a hand to make your life easier. Our goal is to help ensure you see the same friendly face each visit. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre the caregivers bonded and insured?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. All Touching Hearts at Home Caregivers are bonded and insured. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do you select your caregivers?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe are committed to choosing compassionate caregivers that we would trust to care for our own family and loved ones. We hire qualified, reliable, and kind caregivers who genuinely enjoy helping seniors and people with disabilities. Each potential caregiver must pass a criminal background check and detailed screening process. They are also required to complete a detailed orientation on our company policies. Additionally, each caregiver is trained in-depth on the specific care plan of each client they serve. Ongoing evaluation of each caregiver\/client relationship ensures a successful match and quality of service. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat if I need to cancel a visit or cancel service?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe request that you give us at least 24 hours notice if you need to cancel a visit or cancel service. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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\"\"
\nTouching Hearts at home took the top honor, the #1 spot, in the small business category again for 2024 (3 years in a row!).
\nBrandon Briesath was one of 3 CEO’s recognized for the leadership award in 2024 as well.
\nSpecial “Doers” Award Recipient \u2014 Journal Sentinel 2020 “At this company, we do things efficiently and well”
\nSpecial Award Recipient for Organizational Efficiency. \u2014 Journal Sentinel 2018.
\nTop Work Places 2019 for Southeastern Wisconsin. Special Award Recipient for Communication.<\/p>\n\n\n\n
\"Top<\/td>\n\"Best<\/td>\n\"Best<\/td>\n\"Leader<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Caregiver Jobs: Senior Caregiver Jobs<\/a>
\n\"\"<\/a><\/p>\n

Service area includes: In Waukesha County: Big Bend, Brookfield, Butler, Chenequa, Colgate, Delafield, Dousman, Eagle, Elm Grove, Genesee, Genesee Depot, Hartland, Lannon, Menomonee Falls, Merton, Mukwonago, Muskego, Nashotah, New Berlin, North Lake, North Prairie, Oconomowoc, Okauchee, Pewaukee, Sussex, Vernon, Wales, Waukesha. In Milwaukee County: Bayside, Brown Deer, Cudahy, Fox Point, Franklin, Glendale, Greendale, Greenfield, Hales Corners, Milwaukee, Oak Creek, River Hills, Saint Francis, Shorewood, South Milwaukee, Wauwatosa, West Allis, West Milwaukee, Whitefish Bay. Specializing in Hospital Recovery Rehab Care, Alzheimer’s & Dementia Care, Respite Care, Companionship Care, Personal Care, Live-in Care, Senior At-Home Care, Rehab & Hospital Recovery Care – Compassionate Care for Seniors and their Families. Looking for senior home care in the greater Milwaukee, WI area? Contact us today!<\/p>\n <\/div>\n<\/section>\n\n\n\n

\n
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Online Service Inquiry<\/h2>\n

Reach out to us today.<\/p>\n Contact<\/a> <\/div>\n

\n

Careers<\/h2>\n

Join our team.<\/p>\n Careers<\/a> <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Touching Hearts at Home of Mequon, WI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchinghearts.com\/mequon\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Touching Hearts at Home of Mequon, WI\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchinghearts.com\/mequon\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Touching Hearts at Home of Mequon, WI\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-08T21:07:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/touchinghearts.com\/mequon\/faq\/\",\"url\":\"https:\/\/touchinghearts.com\/mequon\/faq\/\",\"name\":\"FAQ - Touching Hearts at Home of Mequon, WI\",\"isPartOf\":{\"@id\":\"https:\/\/touchinghearts.com\/mequon\/#website\"},\"datePublished\":\"2022-04-06T13:51:16+00:00\",\"dateModified\":\"2026-01-08T21:07:37+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/touchinghearts.com\/mequon\/faq\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/touchinghearts.com\/mequon\/#website\",\"url\":\"https:\/\/touchinghearts.com\/mequon\/\",\"name\":\"Touching Hearts at Home of Mequon, WI\",\"description\":\"We value the people we serve, and those who serve them.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/touchinghearts.com\/mequon\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Touching Hearts at Home of Mequon, WI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/touchinghearts.com\/mequon\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Touching Hearts at Home of Mequon, WI","og_url":"https:\/\/touchinghearts.com\/mequon\/faq\/","og_site_name":"Touching Hearts at Home of Mequon, WI","article_modified_time":"2026-01-08T21:07:37+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/touchinghearts.com\/mequon\/faq\/","url":"https:\/\/touchinghearts.com\/mequon\/faq\/","name":"FAQ - Touching Hearts at Home of Mequon, WI","isPartOf":{"@id":"https:\/\/touchinghearts.com\/mequon\/#website"},"datePublished":"2022-04-06T13:51:16+00:00","dateModified":"2026-01-08T21:07:37+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/touchinghearts.com\/mequon\/faq\/"]}]},{"@type":"WebSite","@id":"https:\/\/touchinghearts.com\/mequon\/#website","url":"https:\/\/touchinghearts.com\/mequon\/","name":"Touching Hearts at Home of Mequon, WI","description":"We value the people we serve, and those who serve them.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/touchinghearts.com\/mequon\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/touchinghearts.com\/mequon\/wp-json\/wp\/v2\/pages\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/touchinghearts.com\/mequon\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/touchinghearts.com\/mequon\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/touchinghearts.com\/mequon\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/touchinghearts.com\/mequon\/wp-json\/wp\/v2\/comments?post=185"}],"version-history":[{"count":0,"href":"https:\/\/touchinghearts.com\/mequon\/wp-json\/wp\/v2\/pages\/185\/revisions"}],"wp:attachment":[{"href":"https:\/\/touchinghearts.com\/mequon\/wp-json\/wp\/v2\/media?parent=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}