{"id":185,"date":"2022-04-06T13:51:16","date_gmt":"2022-04-06T13:51:16","guid":{"rendered":"https:\/\/touchinghearts.lndo.site\/minneapolis\/?page_id=185"},"modified":"2026-02-03T16:35:37","modified_gmt":"2026-02-03T20:35:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/touchinghearts.com\/nyc\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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RESOURCES<\/div>\n \n

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Frequently Asked Questions<\/h2>\n\t\t\n\t\t\t\t\t

This FAQ page provides answers to common questions about Touching Hearts at Home of NYC and our non-medical, in-home senior care services. Learn how our compassionate caregivers support comfort, independence, and confidence at home through personalized care, companionship, and consistent support for families in New York City and the surrounding areas.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat does in-home care cost in NYC?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIn-home care costs in NYC depend on the level of care needed, the number of hours, and the schedule. Touching Hearts at Home provides customized care plans with transparent pricing based on individual needs. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow quickly can in-home care start?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tCare can often begin the same day and typically within 24 to 48 hours, depending on caregiver availability and care requirements. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDoes insurance cover home care services?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tNon-medical home care is generally private pay. Some long-term care insurance policies may reimburse services, and we assist families with documentation when applicable. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan caregivers help with Alzheimer\u2019s or dementia care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Caregivers are trained to support individuals with Alzheimer\u2019s disease and other forms of dementia, with an emphasis on safety, routine, and dignity. Learn More<\/a> \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tIs 24-hour or live-in care available?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Both 24-hour shift-based care and live-in care options are available depending on client needs and preferences. Learn More<\/a> \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat is the difference between companionship and personal care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tCompanionship focuses on social engagement and daily support, while personal care includes hands-on assistance with bathing, dressing, mobility, and hygiene. Learn More<\/a> \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo I need a doctor\u2019s order to start home care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tNo. Non-medical in-home care does not require a physician\u2019s order and can begin based on personal or family need. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow does my service begin?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe meet with you personally for a free in-home consultation and design a program together. Next, we carefully select and introduce a qualified caregiver who will lend a hand to make your life easier. Our goal is to help ensure you see the same friendly face each visit. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre the caregivers bonded and insured?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. All Touching Hearts at Home Caregivers are bonded and insured. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I make changes to my scheduled visits?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe understand that situations can change quickly. We will always be flexible and accommodate your request as quickly as possible. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do you select your caregivers?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe are committed to choosing compassionate caregivers that we would trust to care for our own family and loved ones. We hire qualified, reliable, and kind caregivers who genuinely enjoy helping seniors and people with disabilities. Each potential caregiver must pass a criminal background check and detailed screening process. They are also required to complete a detailed orientation on our company policies. Additionally, each caregiver is trained in-depth on the specific care plan of each client they serve. Ongoing evaluation of each caregiver\/client relationship ensures a successful match and quality of service. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat if I need to cancel a visit or cancel service?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe request that you give us at least 24 hours notice if you need to cancel a visit or cancel service. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat services do you offer?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tOur services are designed to assist with your everyday tasks and are custom tailored to meet your individual needs. We provide care in many ways, including light housekeeping, laundry\/linens, meal preparation and planning, grocery shopping, transportation, memory care, companionship, medication reminders and much more! \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWill I have a choice in who comes to my home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Our experienced staffing coordinators will make an informed decision regarding a caregiver who has the personality, skills and availability to best help you. If at any time or for any reason you are not completely satisfied with a caregiver, we will gladly make the necessary changes. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhich areas do you serve?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tTouching Hearts at Home provides in-home care throughout New York City, including Manhattan, Brooklyn, and Queens, as well as surrounding areas such as Westchester County and Rockland County. Service availability may vary by location based on caregiver availability. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan I change caregivers if it\u2019s not the right fit?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. If a caregiver is not the right match, adjustments can be made to ensure comfort and compatibility. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do families stay informed about care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tFamilies receive ongoing communication and can contact the care team at any time with questions or concerns. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan caregivers assist after a hospital or skilled nursing facility(SNF)\/Rehab Center discharge?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Caregivers commonly support clients following hospital stays or rehabilitation to ensure a safe transition home. Learn More<\/a> \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat if care needs increase over time?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tCare plans are flexible and can be adjusted as needs change. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide care on nights, weekends, and holidays?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Care is available 24 hours a day, seven days a week, including nights, weekends, and holidays. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Media Appearances<\/a><\/td>\nServices Brochure<\/a><\/td>\nEmployment Brochure<\/a><\/td>\n<\/tr>\n
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Home Care Service area includes: Manhattan New York, NY, Brooklyn, Westchester, Queens, and Rockland County; including Upper East Side, Upper West Side, Downtown, New York, NY, Greenwich Village, SoHo, Tribeca, Williamsburg, Park Slope, Forest Hills, Scarsdale, Larchmont, Rye, Armonk, Chappaqua, Briarcliff Manor, Tarrytown, and New City. Caring, Trained Caregivers specializing in Alzheimer’s Care, Dementia Care, Respite Care, Live-In Care, Rehab & Hospital Recovery Care – Compassionate Care for Seniors and their Families.
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