{"id":185,"date":"2022-04-06T13:51:16","date_gmt":"2022-04-06T13:51:16","guid":{"rendered":"https:\/\/touchinghearts.lndo.site\/minneapolis\/?page_id=185"},"modified":"2026-01-09T19:26:41","modified_gmt":"2026-01-09T19:26:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/touchinghearts.com\/rochester\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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About Our Services<\/h2>\n\t\t\n\t\t\t\t\t

Touching Hearts at Home of Rochester is redefining the meaning of heartfelt care through consistency, companionship, and compassion. Our non-medical, in-home care uses the meaningful impact of relationships to serve those closest to you with the help they need to live comfortably and confidently from home.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat types of in-home care services do you provide?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe offer 24\/7 care wherever your loved one calls home. Services include cooking, cleaning, light housekeeping, companionship, safety support, mobility assistance, and personalized care plans built to support aging in place with confidence. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer short-term care after surgery or hospitalization?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We provide structured, short-term service plans for post-surgical or transitional care. Our caregivers assist with mobility, daily tasks, comfort, and safety so your loved one can recover at home. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan you provide long-term in-home care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAbsolutely. Many families rely on us for ongoing, long-term support tailored to individual routines, preferences, and changing care needs. Our services are designed to grow and adapt alongside our clients. Ask us about our Live-In Care Program. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tIs care available 24\/7?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We offer daytime care, overnight care, and full 24-hour support \u2014 whatever best fits your loved one\u2019s needs. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat does \u201caging in place safely\u201d mean?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIt means helping seniors remain independent and comfortable at home while supporting fall prevention, mobility, daily routines, and emotional well-being. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I know if my loved one is ready for help at home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tChanges in mobility, memory, mood, hygiene, nutrition, or safety can all signal that support is needed. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow quickly can my loved one be connected to care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe understand that timing matters. We act with urgency and work to connect clients to care as quickly as possible \u2014 often within 24 hours, depending on needs and availability. Our team partners closely with families to meet the timeframe that works best for them. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I start the conversation about home care with my loved one?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYou don\u2019t have to convince your loved one \u2014 and you don\u2019t have to do this alone. These conversations can be emotional and complex. We\u2019re happy to come out, meet with you and your loved one, answer questions, and help guide the discussion in a supportive, respectful way. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Dementia & Alzheimer\u2019s Care<\/h2>\n\t\t\n\t\t\t\t\t

Caring for someone with dementia or Alzheimer\u2019s often brings complex questions about safety, daily routines, communication, and long-term support. This FAQ section is designed to give families clear, reliable answers to the topics they search for most. Whether they\u2019re trying to understand early symptoms, explore in-home care options, or learn how to support a loved one as their needs change. Here, you\u2019ll find straightforward guidance, practical tips, and insights that help you navigate each stage of the journey with confidence and compassion.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide dementia or Alzheimer\u2019s-specific care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We specialize in dementia and Alzheimer\u2019s support, offering calm routines, gentle redirection, emotional reassurance, and a stable presence that helps your loved one feel secure at home. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat kind of dementia training do your caregivers receive?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAll caregivers receive dementia-specific training before\u00a0working directly with clients. Training continues through ongoing virtual sessions, in-person education, and community-based learning opportunities. We recognize that every person living with dementia is unique, which is why we also provide one-on-one coaching\u00a0to caregivers when supporting individuals with dementia. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do you keep someone with dementia safe at home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe focus on fall prevention, consistent routines, environmental safety checks, reduced overstimulation, and strategies that support independence. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you help families understand dementia behaviors?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We educate families about memory changes, resistance to care, sundowning, wandering, communication shifts, and role reversal as aging occurs. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tCan your caregivers support those experiencing resistance or agitation?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Our caregivers use gentle approaches, validation, and purposeful engagement to reduce agitation and support cooperation. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer support during holidays or stressful seasons?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tAbsolutely. We help families create flexible routines and calm environments during busy times. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Caregiver & Employment Questions<\/h2>\n\t\t\n\t\t\t\t\t

This section answers common questions about becoming and working as a caregiver. Covering questions around qualifications, training, scheduling, and the hiring process. It provides clear, simple guidance to help applicants understand what we look for and what to expect when joining our team.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I know if I\u2019m a good fit to work for Touching Hearts at Home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIf you are caring, reliable, and passionate about supporting others, you may be a wonderful fit. Our caregivers live out our core values of Communication, Consideration, Compassion, and Commitment\u00a0in everything they do. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat core values do your caregivers follow?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tCommunication \u2014 clear verbal and written communication | Teamwork \u2014 supporting one another even while working independently | Value \u2014 bringing kindness, dignity, and purpose into every home \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre you hiring new caregivers?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes! We are always interested in connecting with compassionate, dependable individuals who want to make a meaningful difference in their local community. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you provide caregiver training?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. We offer continual training, dementia-focused education, one-on-one coaching, and ongoing field support to ensure our caregivers feel confident, supported, and prepared. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow does Touching Hearts at Home support my personal and professional growth?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe value growth from within. Caregivers are supported in their personal and professional development and we consistently look for opportunities to foster learning. We are excited to explore ways that our staff can grow, both within our organization and as members of our wider community.\u00a0 \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat makes Touching Hearts at Home a great place to work?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe believe in kindness, teamwork, and supporting caregivers just as much as we support our clients. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Pricing, Scheduling & Coverage<\/h2>\n\t\t\n\t\t\t\t\t

This section provides clear answers to common questions about service rates, payment options, scheduling flexibility, and the types of care we can provide. It helps families understand costs, plan care around their needs, and know what coverage options are available.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tIs there a minimum number of hours required?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Our minimum is 16 hours per week, typically in 4-hour increments. This helps ensure consistency and meaningful care for our clients. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow does your pricing work?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tPricing depends on care level, weekly hours, and whether support is short-term, long-term, or 24\/7. We provide clear, transparent pricing during your complimentary consultation. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDo you offer customized care plans?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes. Every plan is tailored around your loved one\u2019s needs, personality, and goals. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I pay for in-home care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tOur services are private pay. We assist clients who have long-term care insurance by helping them access benefits and submit claims. We also continuously explore local opportunities \u2014 such as caregiver respite grants or county funding \u2014 that may help offset the cost of care. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tDoes insurance cover in-home care?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tMany long-term care insurance policies do cover non-medical in-home care, and we assist with claim forms and required documentation. At this time, Medicare does not cover non-medical home care, and we do not accept Medicaid. We continue to monitor state and federal policy changes that may impact coverage in the future. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I get started or request pricing?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tSimply reach out by phone or through our website. We\u2019ll schedule a complimentary in-home or virtual consultation to discuss your needs and help get services started as quickly as possible. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Online Service Inquiry<\/h2>\n

Reach out to us today.<\/p>\n Contact<\/a> <\/div>\n

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Careers<\/h2>\n

Join our team.<\/p>\n Careers<\/a> <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Touching Hearts at Home of Rochester, NY<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchinghearts.com\/rochester\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Touching Hearts at Home of Rochester, NY\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchinghearts.com\/rochester\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Touching Hearts at Home of Rochester, NY\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-09T19:26:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/touchinghearts.com\/rochester\/faq\/\",\"url\":\"https:\/\/touchinghearts.com\/rochester\/faq\/\",\"name\":\"FAQ - Touching Hearts at Home of Rochester, NY\",\"isPartOf\":{\"@id\":\"https:\/\/touchinghearts.com\/rochester\/#website\"},\"datePublished\":\"2022-04-06T13:51:16+00:00\",\"dateModified\":\"2026-01-09T19:26:41+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/touchinghearts.com\/rochester\/faq\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/touchinghearts.com\/rochester\/#website\",\"url\":\"https:\/\/touchinghearts.com\/rochester\/\",\"name\":\"Touching Hearts at Home of Rochester, NY\",\"description\":\"We value the people we serve, and those who serve them.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/touchinghearts.com\/rochester\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Touching Hearts at Home of Rochester, NY","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/touchinghearts.com\/rochester\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Touching Hearts at Home of Rochester, NY","og_url":"https:\/\/touchinghearts.com\/rochester\/faq\/","og_site_name":"Touching Hearts at Home of Rochester, NY","article_modified_time":"2026-01-09T19:26:41+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/touchinghearts.com\/rochester\/faq\/","url":"https:\/\/touchinghearts.com\/rochester\/faq\/","name":"FAQ - Touching Hearts at Home of Rochester, NY","isPartOf":{"@id":"https:\/\/touchinghearts.com\/rochester\/#website"},"datePublished":"2022-04-06T13:51:16+00:00","dateModified":"2026-01-09T19:26:41+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/touchinghearts.com\/rochester\/faq\/"]}]},{"@type":"WebSite","@id":"https:\/\/touchinghearts.com\/rochester\/#website","url":"https:\/\/touchinghearts.com\/rochester\/","name":"Touching Hearts at Home of Rochester, NY","description":"We value the people we serve, and those who serve them.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/touchinghearts.com\/rochester\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/touchinghearts.com\/rochester\/wp-json\/wp\/v2\/pages\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/touchinghearts.com\/rochester\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/touchinghearts.com\/rochester\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/touchinghearts.com\/rochester\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/touchinghearts.com\/rochester\/wp-json\/wp\/v2\/comments?post=185"}],"version-history":[{"count":0,"href":"https:\/\/touchinghearts.com\/rochester\/wp-json\/wp\/v2\/pages\/185\/revisions"}],"wp:attachment":[{"href":"https:\/\/touchinghearts.com\/rochester\/wp-json\/wp\/v2\/media?parent=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}