{"id":185,"date":"2022-04-06T13:51:16","date_gmt":"2022-04-06T13:51:16","guid":{"rendered":"https:\/\/touchinghearts.lndo.site\/minneapolis\/?page_id=185"},"modified":"2025-11-10T17:26:41","modified_gmt":"2025-11-10T17:26:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/touchinghearts.com\/southwestboston\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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RESOURCES<\/div>\n \n

\n FAQ <\/h1>\n <\/div>\n\n <\/div>\n <\/section>\n\n\n\n
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Frequently Asked Questions<\/h2>\n\t\t\n\t\t\t\t\t

Touching Hearts at Home is redefining the meaning of heartfelt care through consistency, companionship, and compassion. Our non-medical, in-home care uses the meaningful impact of relationships to serve those closest to you with the help they need to live comfortably and confidently from home.<\/p>\n\t\t\t\n\t\t

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\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow does my service begin?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tIt starts with a conversation. When you reach out to us, we\u2019ll take the time to listen and understand what\u2019s happening in your world. Maybe you\u2019re helping a parent after rehab, or maybe you just want some extra peace of mind for a loved one who\u2019s living alone.\r\n\r\nFrom there, we\u2019ll talk through what kind of support might help \u2014 companionship, help around the house, peace of mind, Dementia and Alzheimer\u2019s care, or support with hygiene tasks. If you decide we\u2019re the right fit, we\u2019ll come out to meet you in person, introduce our team, and design a plan that feels comfortable for everyone involved. We also use these meetings to match you or your loved one with a caregiver who we feel is the right fit. We don\u2019t just send bodies in for the sake of filling a shift!\r\n\r\nThis is a free, no pressure consultation. If you decide to move forward, we begin our search for a great caregiver to fit your needs. On the first day of care, someone from our administrative care team will be there to introduce our caregiver to you or your loved one to make sure everything gets off on the right foot. \r\n\r\nWe will check in via phone after the first shift and provide routine, in-person checks to make sure we are meeting you or your loved ones\u2019 needs and expectations.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tAre the caregivers bonded and insured?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes \u2014 and that\u2019s a big part of what gives families peace of mind when working with us.\r\n\r\nEvery caregiver who joins our team goes through careful screening, background and CORI checks, reference reviews, and hands-on training. Once they\u2019re part of Touching Hearts, they\u2019re W2 employees \u2014 not contractors \u2014 which means we take responsibility for things like payroll, taxes, bonding, and insurance. They are supervised directly by our administrative care team.\r\n\r\nWe\u2019re proud to say that our caregivers are not only qualified, but also compassionate, committed people. That\u2019s the first thing we look for!\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I make changes to my scheduled visits?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tLife changes, and we\u2019re flexible with that.\r\n\r\nIf you ever need to make adjustments \u2014 maybe add a few extra hours, shift a day, or pause service while your loved one travels \u2014 just give our office a call. You\u2019ll talk to someone who knows your situation, not a call center. We do our best to make schedule changes as simple as possible, and we\u2019ll always confirm updates so everyone stays on the same page.\r\n\r\nWe do ask for advanced notice for planned shift cancellations as well as planned service cancellations. Advanced notice gives our caregivers fair warning, which is always appreciated.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow do you select your caregivers?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tVery carefully \u2014 but also with heart. We look for caregivers who are skilled, yes, but also the kind of people you\u2019d want around your family. Every person we hire goes through a detailed process: application screening, phone screening, interviews, background checks, COR check, driving record checks, and reference checks. Our orientation is the final interview to make sure we have someone who is compassionate and committed. \r\nBeyond that, we look for warmth. Our best caregivers are the ones who see this as more than a job \u2014 they see it as a way to make a difference. We match them thoughtfully to each client, so the relationship feels natural from day one. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat if I need to cancel a visit or cancel service?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe completely understand that plans can change.\r\n\r\nIf you need to cancel a visit, we simply ask for a little notice so we can adjust schedules on our end. The same goes for ending services \u2014 we just ask for a quick call so we can make it a smooth transition for everyone, including your caregiver.\r\n\r\nWe\u2019re people too, and we know life doesn\u2019t always go according to plan. Just reach out \u2014 we\u2019ll make it easy.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat services do you offer?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe offer a wide range of non-medical home care services, all designed to help people live comfortably and safely where they want to be \u2014 home.\r\n\r\nSome families need just a little help with meals or errands. Others need steady, around-the-clock, 24\/7 support or Live-In care. Some need help after a hospital or rehab stay (post-surgery care). Our caregivers provide companionship, medication reminders, homemaking services, transportation to appointments and errands, Dementia and Alzheimer\u2019s care, as well as personal care or support with hygiene tasks. \r\n\r\nEvery situation is different, so we build your care around what matters most to you \u2014 your routines, your preferences, and your peace of mind.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWill I have a choice in who comes to my home?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tYes \u2014 always. We take matching seriously. We\u2019ll introduce you to caregivers we believe will fit your personality, your needs, and your schedule. If, for any reason, it doesn\u2019t feel quite right, we\u2019ll make a change. No awkward conversations \u2014 we get it.\r\n\r\nOur goal is to make sure you\u2019re completely comfortable with the people coming into your home. Trust and compatibility is what makes everything at Touching Hearts at Home work.\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tIs there a minimum number of hours I need to commit to?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tWe like to keep things flexible \u2014 but we also want your loved one to feel truly supported and for our caregivers to have enough time to make a difference and build a strong bond.\r\n\r\nWe do have both shift minimums, as well as weekly hour minimums. Some families start small to see how things feel, while others schedule more consistent support right away and peel back as needed.\r\n\r\nWe\u2019ll work with you to find the right balance \u2014 something that fits your loved one\u2019s needs and your family\u2019s rhythm. The minimums help ensure consistency from our caregiver. This means the same faces as much as possible instead of a new person to get to know every shift!\r\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tHow long am I required to have care for?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tThere\u2019s no long-term commitment required. We operate on service agreements, not contracts.\r\n\r\nSome families work with us for just a few weeks \u2014 maybe after a rehab stay or while a family caregiver takes a break. Others stay with us for months or even years as their needs change over time.\r\nYou\u2019re always in control. If circumstances shift, all we ask is for a little notice so we can wrap up care smoothly and respectfully for both your loved one and their caregiver.\r\n\r\nWe are here to support you or your loved ones for as long as we\u2019re needed! \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\n\t\t\t\t\t\tWhat are your rates, and how do you charge?\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t
\n\t\t\t\t\t\tOur services are private pay, and rates depend on the level and schedule of care. Most families pay by the hour, while some choose live-in care for full-day support.\r\n\r\nThe average cost of private pay home care in our area typically ranges from $38 per hour to $45; our rates are competitive with this range. These rates include all taxes, insurance, and caregiver wages \u2014 there are no hidden fees or contracts to worry about. The only additional charge could be a nominal per-mile charge in the event our caregivers provide transportation for or on behalf of you or your loved one. \r\n\r\nWe invoice twice each month. And, if care needs change, we adjust your billing accordingly \u2014 no surprises.\r\n\r\nIf you\u2019d like, we can walk through a simple cost outline during your consultation, so you have a clear picture of what to expect. \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/details>\n\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n
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Online Service Inquiry<\/h2>\n

Reach out to us today.<\/p>\n Contact<\/a> <\/div>\n

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Careers<\/h2>\n

Join our team.<\/p>\n Careers<\/a> <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Touching Hearts at Home of Southwest Boston, MA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchinghearts.com\/southwestboston\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Touching Hearts at Home of Southwest Boston, MA\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchinghearts.com\/southwestboston\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Touching Hearts at Home of Southwest Boston, MA\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-10T17:26:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/touchinghearts.com\/southwestboston\/faq\/\",\"url\":\"https:\/\/touchinghearts.com\/southwestboston\/faq\/\",\"name\":\"FAQ - 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