FAQ

We meet with you personally for a free in-home consultation and design a program together. Next, we carefully select and introduce a qualified caregiver who will lend a hand to make your life easier. Our goal is to help ensure you see the same friendly face each visit.

Yes. All Touching Hearts at Home Caregivers are bonded and insured.

We understand that situations can change quickly. We will always be flexible and accommodate your request as quickly as possible.

We are committed to choosing compassionate caregivers that we would trust to care for our own family and loved ones. We hire qualified, reliable, and kind caregivers who genuinely enjoy helping seniors and people with disabilities. Each potential caregiver must pass a criminal background check and detailed screening process. They are also required to complete a detailed orientation on our company policies. Additionally, each caregiver is trained in-depth on the specific care plan of each client they serve. Ongoing evaluation of each caregiver/client relationship ensures a successful match and quality of service.

We request that you give us at least 24 hours notice if you need to cancel a visit or cancel service.

Our services are designed to assist with your everyday tasks and are custom tailored to meet your individual needs. We provide care in many ways, including light housekeeping, laundry/linens, meal preparation and planning, grocery shopping, transportation, memory care, companionship, medication reminders and much more!

Yes. Our experienced staffing coordinators will make an informed decision regarding a caregiver who has the personality, skills and availability to best help you. If at any time or for any reason you are not completely satisfied with a caregiver, we will gladly make the necessary changes.

Aging Life Care / geriatric care management is a holistic, client-centered approach to caring for older adults or others facing ongoing health challenges. Working with families, the expertise of Aging Life Care Professionals® provides the answers at a time of uncertainty. Their guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry, stress and time off of work for family caregivers through: Assessment and monitoring | Planning and problem-solving | Education and advocacy | Family caregiver coaching | Long-distance caregiving. Local, cost-effective resources are identified and engaged as needed. A care plan tailored for each individual’s circumstances is prepared after a comprehensive assessment. The plan may be modified, in consultation with client and family, as circumstances change. Thank you to the Aging Life Care Association® for permission to share this information. You may learn more about Aging Life Care™ at aginglifecare.org

An Aging Life Care Professional, also known as a geriatric care manager, is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults. The Aging Life Care Professional assists clients in attaining their maximum functional potential. The individual’s independence is encouraged, while safety and security concerns are also addressed. Aging Life Care Professionals are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality, and availability of resources in their communities. Aging Life Care Professionals become the “coach” and families or clients the “team captain.” Aging Life Care Professionals are members of the Aging Life Care Association® (ALCA) and differ from Patient Advocates, Senior Advisors, Senior Navigators, and Elder Advocates. ALCA members must meet stringent education, experience, and certification requirements of the organization, and all members are required to adhere to a strict code of ethics and standards of practice. Thank you to the Aging Life Care Association® for permission to share this information. You may learn more about Aging Life Care™ at aginglifecare.org

Aging Life Care services are offered in a variety of settings. Professionals can serve the needs of their clients by providing: Personalized and compassionate service — focusing on the individual’s wants and needs | Accessibility — care is typically available 24 hours a day, 7 days a week | Continuity of care – communications are coordinated between family members, doctors and other professionals, and service providers | Cost containment — inappropriate placements, duplication of services, and unnecessary hospitalizations are avoided | Quality control – aging life care services follow ALCA’s Standards of Practice and Code of Ethics. Thank you to the Aging Life Care Association® for permission to share this information. You may learn more about Aging Life Care™ at aginglifecare.org