Announcing Touching Hearts at Home of Southwest Boston’s awards from Activated Insights (formerly Home Care Pulse)!

We’re proud to share that Touching Hearts at Home of Southwest Boston has earned a reputation as one of the most trusted home care providers in Norfolk County, Massachusetts. But what truly sets us apart isn’t just what we do—it’s how we care.

Our approach to home care is grounded in four core values: compassion, commitment, communication, and consideration. These principles guide every interaction with our clients, families, and caregivers, and they shape the culture of our organization. Touching Hearts at Home of Southwest Boston is a multi-year award recipient from Activated Insights (formerly Home Care Pulse)—a leading authority in home care satisfaction and industry benchmarking. In 2024, we were honored as both a Provider of Choice and an Employer of Choice. In 2025, we were once again recognized with those same honors and additionally named a Leader in Excellence.

What makes these awards especially meaningful is that they are based entirely on independent satisfaction surveys from clients and caregivers. The Leader in Excellence distinction places us in the top 15% of more than 3,500 home care agencies nationwide that participate in these rigorous surveys and benchmarks.

To us, being a “top provider” isn’t about being the biggest—it’s about being the most trusted. We’re proud that our outcomes, our recognition, and our long-standing relationships reflect the values we live by every day. While these awards affirm that we’re doing many things right for both our clients and our care team, we also view this feedback as a powerful tool—one that helps us continuously improve and become an even better home care provider and employer.