FAQ

It starts with a conversation. When you reach out to us, we’ll take the time to listen and understand what’s happening in your world. Maybe you’re helping a parent after rehab, or maybe you just want some extra peace of mind for a loved one who’s living alone. From there, we’ll talk through what kind of support might help — companionship, help around the house, peace of mind, Dementia and Alzheimer’s care, or support with hygiene tasks. If you decide we’re the right fit, we’ll come out to meet you in person, introduce our team, and design a plan that feels comfortable for everyone involved. We also use these meetings to match you or your loved one with a caregiver who we feel is the right fit. We don’t just send bodies in for the sake of filling a shift! This is a free, no pressure consultation. If you decide to move forward, we begin our search for a great caregiver to fit your needs. On the first day of care, someone from our administrative care team will be there to introduce our caregiver to you or your loved one to make sure everything gets off on the right foot. We will check in via phone after the first shift and provide routine, in-person checks to make sure we are meeting you or your loved ones’ needs and expectations.

Yes — and that’s a big part of what gives families peace of mind when working with us. Every caregiver who joins our team goes through careful screening, background and CORI checks, reference reviews, and hands-on training. Once they’re part of Touching Hearts, they’re W2 employees — not contractors — which means we take responsibility for things like payroll, taxes, bonding, and insurance. They are supervised directly by our administrative care team. We’re proud to say that our caregivers are not only qualified, but also compassionate, committed people. That’s the first thing we look for!

Life changes, and we’re flexible with that. If you ever need to make adjustments — maybe add a few extra hours, shift a day, or pause service while your loved one travels — just give our office a call. You’ll talk to someone who knows your situation, not a call center. We do our best to make schedule changes as simple as possible, and we’ll always confirm updates so everyone stays on the same page. We do ask for advanced notice for planned shift cancellations as well as planned service cancellations. Advanced notice gives our caregivers fair warning, which is always appreciated.

Very carefully — but also with heart. We look for caregivers who are skilled, yes, but also the kind of people you’d want around your family. Every person we hire goes through a detailed process: application screening, phone screening, interviews, background checks, COR check, driving record checks, and reference checks. Our orientation is the final interview to make sure we have someone who is compassionate and committed. Beyond that, we look for warmth. Our best caregivers are the ones who see this as more than a job — they see it as a way to make a difference. We match them thoughtfully to each client, so the relationship feels natural from day one.

We completely understand that plans can change. If you need to cancel a visit, we simply ask for a little notice so we can adjust schedules on our end. The same goes for ending services — we just ask for a quick call so we can make it a smooth transition for everyone, including your caregiver. We’re people too, and we know life doesn’t always go according to plan. Just reach out — we’ll make it easy.

We offer a wide range of non-medical home care services, all designed to help people live comfortably and safely where they want to be — home. Some families need just a little help with meals or errands. Others need steady, around-the-clock, 24/7 support or Live-In care. Some need help after a hospital or rehab stay (post-surgery care). Our caregivers provide companionship, medication reminders, homemaking services, transportation to appointments and errands, Dementia and Alzheimer’s care, as well as personal care or support with hygiene tasks. Every situation is different, so we build your care around what matters most to you — your routines, your preferences, and your peace of mind.

Yes — always. We take matching seriously. We’ll introduce you to caregivers we believe will fit your personality, your needs, and your schedule. If, for any reason, it doesn’t feel quite right, we’ll make a change. No awkward conversations — we get it. Our goal is to make sure you’re completely comfortable with the people coming into your home. Trust and compatibility is what makes everything at Touching Hearts at Home work.

We like to keep things flexible — but we also want your loved one to feel truly supported and for our caregivers to have enough time to make a difference and build a strong bond. We do have both shift minimums, as well as weekly hour minimums. Some families start small to see how things feel, while others schedule more consistent support right away and peel back as needed. We’ll work with you to find the right balance — something that fits your loved one’s needs and your family’s rhythm. The minimums help ensure consistency from our caregiver. This means the same faces as much as possible instead of a new person to get to know every shift!

There’s no long-term commitment required. We operate on service agreements, not contracts. Some families work with us for just a few weeks — maybe after a rehab stay or while a family caregiver takes a break. Others stay with us for months or even years as their needs change over time. You’re always in control. If circumstances shift, all we ask is for a little notice so we can wrap up care smoothly and respectfully for both your loved one and their caregiver. We are here to support you or your loved ones for as long as we’re needed!

Our services are private pay, and rates depend on the level and schedule of care. Most families pay by the hour, while some choose live-in care for full-day support. The average cost of private pay home care in our area typically ranges from $38 per hour to $45; our rates are competitive with this range. These rates include all taxes, insurance, and caregiver wages — there are no hidden fees or contracts to worry about. The only additional charge could be a nominal per-mile charge in the event our caregivers provide transportation for or on behalf of you or your loved one. We invoice twice each month. And, if care needs change, we adjust your billing accordingly — no surprises. If you’d like, we can walk through a simple cost outline during your consultation, so you have a clear picture of what to expect.