FAQ

We provide non‑medical home care with a B license from the Colorado Department of Public Health & Environment (CDPHE). That means we help with everyday things like bathing, dressing, meals, companionship, safety, and getting to appointments—everything that helps your parent stay safely at home. We don’t replace home health or hospice, but we often work alongside them, filling in the gaps in care so your loved one is covered during the hours needed most!. Our nurse and care team can help make sense of what the medical team is asking for and bridge the gap between medical care and real life at home.

Think of us as an extra set of hands and a calming presence in your parent’s day. We help with: + Companionship & daily life + Conversation, games, and hobbies + Walks and fresh air when safe to do so + Reading, music, or simply sitting together + Helping your parent stay in touch with family by phone or video Around-the-house support: + Meal planning and cooking + Light housekeeping (dishes, tidying, laundry, linens) + Sorting mail and organizing paperwork + Grocery shopping and errands Hands-on personal care: + Bathing, showering, and dressing + Hygiene and grooming + Safe transfers (bed, chair, toilet, car) + Help with the bathroom and incontinence care + Medication reminders + Rides and support at appointments and outings Our goal is to make each day feel safer, calmer, and more manageable—for your parent and for you.

Yes. Some families only need a few hours a week. Others need help around the clock. We can do both. We can schedule care for: + A few hours a day or week + Overnights + 24/7 rotating caregivers + Live‑in care with a caregiver staying in the home If your parent lives alone or has dementia, 24‑hour or live‑in support can bring a lot of peace of mind—someone is always there to help with the bathroom, keep an eye on safety, and provide companionship day and night.

We serve families across the Denver metro area, including: Aurora, Denver, Centennial, Greenwood Village, Parker, Castle Rock, and nearby communities. If you’re not sure whether we cover your parent’s neighborhood, just call us—we’ll let you know right away and talk through options.

Starting care can feel overwhelming; we do everything we can to make it simple. 1. Call us anytime. We’ll listen to what’s going on with your parent and answer your first questions. 2. Free in‑home assessment. We’ll visit your parent at home (or in rehab/hospital) to understand their needs, routines, and safety concerns. 3. Care plan & caregiver match. We design a plan around your parent and match a caregiver whose skills and personality fit. 4. Care begins. Care starts on a schedule that works for your family, and we stay in close contact as everyone settles in. You never have to figure this out alone. We’re here 24/7 at 303-632-8786 or send us an inquiry form and we will reach out to you right away!

Yes. If your parent is living with memory loss, you’re not just choosing “help”—you’re choosing people who truly understand dementia. We are recognized by the Alzheimer’s Association of Colorado as Leaders in Dementia Care. Our caregivers receive dementia-specific training every year, including the C.A.R.E.S. approach approved by the Alzheimer’s Association. They learn how to respond to confusion, anxiety, and behavior changes with calm, kindness, and redirection—not confrontation. Our dementia care often includes: + A personalized plan based on your parent’s history and preferences + Simple routines that reduce confusion and sundowning + Music, movement, and meaningful activities they enjoy + Support with bathing, dressing, and meals at a gentle pace + Safety checks and supervision + Education and support for you and your family

Falls are one of the biggest worries family members share with us, especially after a recent fall, surgery, or hospital stay. We take fall risk very seriously. Our fall prevention program includes: + A home safety check to look at rugs, lighting, stairs, bathrooms, and entrances + Suggestions for simple fixes (like grab bars, nightlights, safer pathways) + Caregivers trained by a physical therapy specialist in safe transfers and walking support + Help with the bathroom and nighttime trips so your parent isn’t rushing alone + Regular monitoring and updates if we notice balance or strength changes An example: We might remove a throw rug by the front door, add a nightlight in the hallway, and walk with your dad to the bathroom at night so he isn’t in the dark and unsteady.

Yes. Coming home after a stroke can be both a relief and a big adjustment. We have a stroke care program created with input from a physical therapist. We can help with: + Getting safely in and out of bed, chairs, and the bathroom + Following through with exercises and positioning recommended by therapy + Personal care at a slower, safe pace + Meal preparation that matches any new dietary needs + Keeping track of appointments and transportation + Encouraging your parent emotionally as they regain skills and confidence We also stay in touch with your rehab and medical team (with your permission) so everyone is working from the same plan.

Yes. You might be managing a lot: medications, diet changes, doctor instructions, and warning signs. We can help put all of that into a daily routine that actually works at home. For example, we can: + Help your parent weigh themselves daily and note any changes + Prepare low-sodium, heart‑healthy or diabetic‑friendly meals + Give medication reminders and help keep pills organized + Watch for changes in breathing, swelling, or energy and share concerns according to the care plan + Encourage gentle activity and rest at the right times Our nurse can help oversee care plans for more complex situations and adjust our support as needs change.

Yes. If your parent is living with a serious or life‑limiting illness, palliative support at home can ease some of the burden. Our focus is on comfort, dignity, and helping your family navigate each day. We can help with: + Comfort‑focused personal care (bathing, dressing, repositioning) + Meal preparation and hydration reminders, if appropriate + Companionship and emotional support + Light housekeeping so the home feels more peaceful + Support for you as a family caregiver We often work side by side with palliative doctors, home health, or hospice teams, making sure everyone is on the same page.

It’s a common question, and it can be confusing. + Hospice is a medical service for people who are likely in the last months of life. + Palliative support can begin much earlier, even while your parent is still receiving treatment like chemo, radiation, or rehab. We don’t replace hospice or medical teams. Instead, we provide the day‑to‑day, non‑medical support at home: personal care, safety, companionship, help with meals, and support for your family.

Absolutely. Many families bring us in once hospice starts so they’re not trying to do everything alone. We can: + Help with bathing, repositioning, and toileting + Offer companionship and keep your parent company when you need rest + Prepare light meals and keep the home tidy + Give medication reminders based on the hospice nurse’s instructions + Be there overnight so you can sleep We’re very used to collaborating with local hospice teams. Our role is to give your family more support and breathing room while honoring your parent’s wishes.

It’s completely normal not to know what home care costs or how to budget for it—most family members we talk to are asking this question for the first time. The cost depends on: + How many hours of help your parent needs + What kind of support (companionship vs. more hands‑on care) + Whether it’s a few hours a week, overnights, or 24/7 support + The location of your loved one Because every situation is different, we don’t list flat rates online. Instead, we find it more helpful to talk with you, understand what’s going on, and then give you a clear, personalized quote. When you call, we’ll do a quick, friendly needs assessment over the phone or schedule a free in‑home visit. We’ll then walk you through different schedule options and what each would cost, so you can see what it looks like month‑to‑month. No pressure, no surprises.

Our pricing is transparent, but we share it directly with you so we can put it in context. Once we understand your parent’s needs, we’ll tell you exactly: + What your hourly or live‑in rate would be + What’s included in that rate + How the cost changes if you add or reduce hours + Any ways to structure a schedule to stay within your budget You’ll receive everything in writing so you can review it with your family. If things change, we’ll update the plan and talk through any cost differences before making adjustments.

Sometimes yes, sometimes no—it depends on how much care is needed and what kind of setting your parent prefers. For many families, especially when part‑time help is enough, home care can be more flexible and cost‑effective than moving to a facility. With home care, you’re only paying for the hours you actually use. Your parent also gets one‑on‑one attention, stays in familiar surroundings, and often has a lower exposure to infections. If you’d like, we can walk through a simple comparison: + Approximate home care hours you’re considering + Typical assisted living costs in the Denver metro area + What nursing home costs look like So you can see what makes the most sense for your parent and your family’s finances.

This is one of the most confusing parts of the process, and you don’t need to figure it out alone. Medicare: Medicare usually does not pay for non‑medical home care like ours (help with bathing, dressing, cooking, and companionship). It may pay for short‑term skilled home health services (like nursing or therapy) when ordered by a doctor. Medicaid (Colorado): Some Colorado Medicaid programs and waivers can help pay for in‑home support for people who qualify financially and meet certain care‑need levels. If you think this might apply to your parent, we can point you toward local resources and discuss how our services might fit with those programs. Long‑term care insurance (LTCI): Many long‑term care policies do cover non‑medical home care. We work with these plans all the time and can help you: + Understand what your policy covers + Get the paperwork and assessments completed + Provide documentation for reimbursement Bring your policy to the assessment or have it handy on a call, and we’ll help you sort through it.

Most families use private pay for some or all of their home care. That simply means you pay directly for the hours of care your parent receives. Private pay gives you: + Flexibility to start quickly + Control over schedule and services + The ability to adjust hours up or down as things change We accept major payment methods and provide clear, detailed invoices. If you’re juggling multiple siblings or family members sharing costs, we can help set up a simple, predictable billing pattern.

Often, yes. If your parent has long‑term care insurance, it’s very possible that their policy includes home care benefits. We can help you: + Figure out whether your parent meets the policy’s “triggers” (typically needing help with 2 or more daily activities or having cognitive impairment) + Understand any waiting period (called an elimination period) + Submit the initial claim and ongoing care notes for reimbursement This can feel like a lot of paperwork on top of everything else you’re managing. Our office team does this every day and will walk you through it step by step.

While Medicare doesn’t usually cover non‑medical home care, there are a few situations where Medicare can help: + Some Medicare Advantage plans (Part C) offer extra benefits like limited in‑home support, rides to appointments, or meal delivery. + The Medicare home health benefit may include short‑term home health aide visits if your parent is receiving skilled nursing or therapy and is homebound. These programs are time‑limited and focused on medical needs, not long‑term daily support. We can help you understand how they might fit alongside private pay, long‑term care insurance, or VA/Medicaid programs.

Yes. If your parent is a veteran or a surviving spouse, there may be VA benefits that help pay for care at home. We are a VA‑approved provider of non‑medical home care, which means we can often provide services that are paid for or partially covered by VA programs (when approved). The process can feel confusing, but the basic steps usually look like this: 1. Talk with your VA primary care provider (PCP). Let them know your parent needs help at home with things like bathing, dressing, or safety. 2. Get a VA needs assessment. The VA will evaluate what kind of help your parent needs and how many hours they may approve. 3. Ask to use Touching Hearts at Home. Once home care is approved, you can request us as your provider. Because we’re VA‑approved, we can coordinate with the VA team and get services started once authorization is in place. Provide the following details to your VA PCP: Touching Hearts at Home – Denver Metro NPI #1508318452 Phone: 303-632-8786 (Answered 24/7) If you’re not sure where to begin, call us. We’ll talk through your parent’s situation, help you understand what to ask the VA for, and share our VA provider information so you can give it directly to your VA care team.

No long‑term contract is required. We know situations change, sometimes quickly. You can: + Start with a small number of hours and increase later + Reduce hours if your parent improves + Pause or stop services with reasonable notice We’ll talk through any minimums related to specific schedules (like live‑in care) before you commit to anything, so there are no surprises.

We accept common payment methods such as: + Checks + Major credit cards + Bank drafts/ACH + Long‑term care insurance payments or reimbursements + VA payments when approved We’ll work with you to set up a payment routine that’s simple and predictable.