In-Home Care FAQs for Aurora Families

If you’re worried about your loved one being alone, it’s usually time to talk. Common signs include a recent fall or hospital stay, missed medications, weight loss, a messy home, unpaid bills, or growing confusion. It also counts if you, as the family caregiver, are worn out. A free in-home assessment helps you see what level of support makes sense, with no obligation.

Home care is non-medical help with daily life: bathing, dressing, meals, companionship, and rides. Home health is skilled medical care, like nursing or therapy, ordered by a doctor. We’re a Class B licensed non-medical home care agency (CDPHE), and our owners also hold a Class A license, so we can add private nursing when your loved one needs it. We also work alongside outside home health and hospice teams to cover the hours in between.

Think of us as an extra set of hands and a calming presence in your loved one’s day. We help with personal care (bathing, dressing, toileting, safe transfers), meals and light housekeeping, medication reminders, errands and rides to appointments, and companionship. Care is for seniors and adults with disabilities, from a few hours a week to 24/7. Explore our home care services.

1. Call us 24/7 at 303-632-8786 and tell us what’s going on.
2. Free in-home assessment, usually within 24–48 hours, at home, rehab, or the hospital.
3. Care plan and caregiver match built around your loved one.
4. Care begins, often within a few days. For urgent hospital discharges, we work to start even sooner.

We serve the Denver metro area, including Aurora, Denver, Centennial, Greenwood Village, Parker, Castle Rock, Castle Pines, Franktown, Elizabeth, Sedalia, and nearby communities. Not sure if we cover your loved one’s neighborhood? Call us and we’ll tell you right away. See the areas we serve.

Yes. We’re recognized by the Alzheimer’s Association of Colorado as Leaders in Dementia Care. Caregivers get dementia training every year, including the Alzheimer’s Association–approved C.A.R.E.S. approach, so they respond to confusion and anxiety with calm redirection, not confrontation. Care includes simple routines to ease sundowning, meaningful activities, gentle help with bathing and meals, safety supervision, and support for your family.

We start with a home safety check of rugs, lighting, stairs, bathrooms, and entrances, then suggest simple fixes like grab bars and nightlights. Caregivers are trained by a physical therapy specialist in safe transfers and walking support. They help with nighttime bathroom trips and let you know right away if they notice changes in balance or strength.

Yes. Our stroke care program was built with input from a physical therapist. We help with safe transfers, follow through on exercises from therapy, provide personal care at a slower pace, prepare meals for new diets, and keep appointments on track. With your permission, we stay in touch with the rehab and medical team so everyone works from the same plan.

Yes. We turn the doctor’s instructions into a daily routine that works at home: daily weigh-ins, low-sodium or diabetic-friendly meals, medication reminders, and watching for changes in breathing, swelling, or energy. Our nurse can oversee the care plan for more complex needs and adjust support as things change.

Yes. We provide comfort-focused, non-medical support—bathing, repositioning, meals, companionship, and overnight care so family can rest. Palliative support can start early, even during treatment; hospice is medical care for the last months of life. We don’t replace either. Many families bring us in alongside their hospice or palliative team in Aurora, Denver, and nearby areas, so they’re not doing it alone.

According to CareScout, median home care rates in the Denver metro area run about $41 to $45 an hour, depending on the schedule and level of care. Our rates fall within that range. Your exact rate depends on how many hours your loved one needs, the type of care (companionship vs. hands-on personal care), and whether it’s a few hours a week, overnights, or 24/7. After a quick call or free in-home assessment, you’ll get your rate, what’s included, and schedule options in writing. No pressure, no surprises.

It can be, especially when part-time help is enough. With home care, you only pay for the hours you use, and your loved one gets one-on-one attention in familiar surroundings. When care needs grow to 24/7, costs can be closer to a facility. We’re happy to walk through a side-by-side comparison so your family can decide what makes sense.

Medicare usually does not pay for non-medical home care. It may cover short-term skilled home health when a doctor orders it, and some Medicare Advantage plans offer limited in-home support or rides. Colorado Medicaid programs and waivers may help people who qualify financially and medically; we can point you to local resources. Most families use private pay, long-term care insurance, or VA benefits.

Often, yes. Many long-term care policies cover non-medical home care, and we work with these plans every day. We can help you:

• Check whether your loved one meets the policy’s “triggers” (usually needing help with 2 or more daily activities, or cognitive impairment)
• Understand the waiting period (elimination period)
• Complete the claim paperwork and assessments
• Send ongoing care notes and invoices for reimbursement

Bring the policy to your assessment or have it handy when you call 303-632-8786, and our office team will walk you through it step by step.

Yes. We’re a VA-approved provider of non-medical home care. If your loved one is a veteran or surviving spouse, VA benefits may pay for some or all of their care at home.

• Talk with the VA primary care provider (PCP). Let them know your loved one needs help at home with things like bathing, dressing, or safety.
• Get a VA needs assessment. The VA decides what help is needed and how many hours it will approve.
• Ask for Touching Hearts at Home. Once care is approved, request us as the provider. We coordinate with the VA and start care once authorization is in place.

Finally, give your VA PCP this information:

• Touching Hearts at Home – Denver Metro
• NPI #1508318452
• Phone: 303-632-8786 (answered 24/7)

Not sure where to start? Call us. We’ll help you know what to ask the VA for.

No long-term contract is required. You can start small, add or reduce hours, or pause with reasonable notice. We’ll explain any minimums for specific schedules, like live-in care, up front. We accept checks, major credit cards, bank drafts/ACH, long-term care insurance, and VA payments when approved, with clear invoices that make it easy for siblings to share costs.

Every caregiver has at least 2 years of proven professional caregiving experience and must pass our hands-on skills lab test before working with clients. They’re employees, not contractors, and are bonded and insured, with background and reference checks. Training covers personal care, safe transfers, dementia communication, fall prevention, and support for stroke, diabetes, and heart failure. A Care Manager and our RN supervise with regular visits.

Our caregivers stay with us: 73% have been on our team a year or longer, and some for 10 years. That means more consistent care for your loved one.

Yes. We match caregivers to your loved one’s needs and personality, and we check in during the first day and first week to make sure it’s a good fit. If the match isn’t right, just tell us and we’ll make a change.

Your loved one is never left without help. We use backup caregivers who already know your loved one whenever possible, brief them on routines and the care plan, and let you know about any schedule changes. Caregivers follow stay-home-when-sick and infection-control practices to protect your loved one’s health.

This is very common. We often start small, with a short visit for companionship, a ride to an appointment, or help around the house, so your parent gets to know the caregiver at their own pace. Our team can share approaches that have worked for other families. Call us and we’ll talk it through.

Yes. We schedule care from a few hours a week to overnights, 24/7 rotating caregivers, or live-in care with a caregiver staying in the home. Around-the-clock support brings peace of mind when a loved one lives alone or has dementia.

Our caregivers stay with us: 73% have been on our team a year or longer, and some for 10 years. That means more consistent care for your loved one.

Companionship makes days feel less lonely and more meaningful: conversation, cards and puzzles, music, looking through old photos, walks, and video calls with family. It’s easy to combine with personal care, meals, and light housekeeping in the same visit. A familiar face can ease loneliness and anxiety and help catch changes in mood or memory early.

Yes. Caregivers drive to appointments, errands, church, the salon, or social outings and stay with your loved one the whole time, in your loved one’s car or the caregiver’s. All drivers have clean driving records and pass a DMV background check. Caregivers also plan and cook meals for low-sodium, diabetic-friendly, or soft-food diets, with input from our nurse.

You’ll have a secure family portal with daily care notes, a clear schedule, check-ins from your Care Manager, and a 24/7 line to call. We review the care plan through supervisory visits and after hospital stays or changes in condition. With your permission, we also coordinate with doctors, home health, and therapy teams.

Yes. Respite care means we step in so you can work, rest, sleep, or take a real vacation, while your loved one gets the same care and companionship as any regular shift. Taking care of yourself is what lets you keep caring for your parent over the long term.

Yes. We’re licensed by the State of Colorado as a Class B Non-Medical Home Care Agency. Our owners also hold a Class A license, so private nursing services are available too. We’re bonded and insured, BBB accredited with an A+ rating, and recognized by the Alzheimer’s Association of Colorado for dementia care. We’re happy to share license details and proof of insurance.

We’ve been in business and licensed since 2014, supporting thousands of local families through short-term recovery, long-term care, and end-of-life care. Our leadership team lives and works here and knows the hospitals, rehab centers, and resources in Aurora, Denver, Centennial, Parker, and Castle Rock. Meet our owners and leadership team.

Yes. Caregivers drive to appointments, errands, church, the salon, or social outings and stay with your loved one the whole time, in your loved one’s car or the caregiver’s. All drivers have clean driving records and pass a DMV background check. Caregivers also plan and cook meals for low-sodium, diabetic-friendly, or soft-food diets, with input from our nurse.

You’ll have a secure family portal with daily care notes, a clear schedule, check-ins from your Care Manager, and a 24/7 line to call. We review the care plan through supervisory visits and after hospital stays or changes in condition. With your permission, we also coordinate with doctors, home health, and therapy teams.

Yes. Respite care means we step in so you can work, rest, sleep, or take a real vacation, while your loved one gets the same care and companionship as any regular shift. Taking care of yourself is what lets you keep caring for your parent over the long term.