About Us

Touching Hearts at Home of Middle Tennessee is locally owned and operated, combining the experience of owners, Bryan and Haley Johnson, with the resources of a National Home Care company that has been providing Non-Medical Home Care services to older adults, seniors, and people with disabilities since 1996. We set the standard of excellence in the industry by bringing quality care, safety, and companionship to the lives of our clients. Integrity, compassion, and kindness are at the heart of our business.

Adriaunna joined Touching Hearts at Home in 2021 as a Recruiter and quickly advanced to Office Manager before stepping into her current role as Director of Workforce Operations. With more than seven years of industry experience and a natural ability to lead with integrity, kindness, and confidence, she plays a central role in supporting both our administrative team and caregivers.

Adriaunna oversees interviewing, hiring, training, and scheduling, while also expanding into broader HR and workforce development initiatives. Her keen problem-solving skills and operational efficiency keep our office running like a well-oiled machine, allowing us to focus on what truly matters—delivering high-quality, trustworthy support for seniors and individuals with disabilities.

Kaitlyn has been an essential part of Touching Hearts at Home for more than six years, serving in roles including Administrative Assistant, Executive Assistant, Scheduler, and Office Manager. Her dependability, compassion, and attention to detail have made her a trusted and invaluable member of our team.

Now serving as our Director of Business Operations, Kaitlyn oversees the day-to-day functions of the organization, ensuring our systems, teams, and processes run smoothly and efficiently. With experience across multiple departments, she brings a well-rounded perspective that strengthens operations and supports both caregivers and leadership with clarity and heart.

Katrina Weems, our esteemed Lead Scheduler, has been a vital part of our family since August 2020. With over a decade of rich experience in home care, scheduling, and caregiving, Katrina embodies a profound passion for serving the elderly and enhancing their quality of life. Her dedication to creating the ideal caregiver-client matches not only reflects her commitment to advocacy but also showcases her ability to cultivate trust and meaningful relationships within the community. Beyond her scheduling expertise, Katrina has fostered deep connections with caregivers, offering them support and guidance on everything from client care to personal challenges, demonstrating her nurturing spirit. Her warmth and candor illuminate the lives of both clients and their families, making her a true beacon of light in our agency.

With her wealth of experience in healthcare management and customer service that perfectly aligns with our mission, Arreall is in the perfect role as a Scheduler. Her unwavering commitment to enhancing the quality of life for our clients and their families is evident in her everyday interactions, where she fosters meaningful relationships built on trust and empathy. Arreall’s passion for leadership and her desire to make a positive impact are reflected in her belief in resilience, continuous learning, and empowering those around her—whether through patient care, mentorship, or professional development. Her journey is a testament to her steadfast dedication to service, as she consistently seeks to inspire and uplift everyone she encounters.

As the Director of Client and Community Relations, Rebecca focuses on welcoming new clients to Touching Hearts and ensuring they receive a seamless, supportive start to care. She also nurtures ongoing relationships with referral partners, helping families and professionals feel confident and informed as they navigate care decisions.

Bringing more than a decade of healthcare experience—including six years in hospice care—Rebecca’s commitment to the senior community shines through in her heartfelt mission to help families find solutions that honor the lives their loved ones have lived. Her empathetic approach enhances the caregiver-client relationship and inspires families as they move through this significant chapter with clarity and confidence.

With her vibrant spirit and profound passion for helping others, Julie leads our business development efforts with warmth, professionalism, and genuine care. Her ability to connect deeply with clients, families, and referral partners makes her a trusted and uplifting presence in every interaction.

Julie brings more than 25 years of impressive sales and operations experience—from pharmaceutical sales to successfully running her own business. Her expertise, paired with her heart for serving seniors, makes her an invaluable ambassador for Touching Hearts at Home. She is proud to represent a service that provides dignity, comfort, and meaningful support to seniors and their families.

Christin’s journey with Touching Hearts at Home began in August 2022 as an Administrative Assistant. Her remarkable dedication and work ethic quickly earned her a promotion to Scheduler. After welcoming her third child, Christin thoughtfully chose to step back to focus on her growing family. Even then, her commitment to our mission never wavered — she continued to support our team as an On-Call Specialist, ensuring seamless coverage in both scheduling and after-hours support. Christin has now stepped into a new role as Home Care Coordinator for The Crestmoor Community. In this position, she will manage scheduling, client care, and caregiver communication for our newest partnership.Christin’s adaptability and unwavering dedication are a testament to the supportive and mission-driven environment we foster at Touching Hearts at Home. We are proud to have her on our team, and we know she will continue to make a meaningful impact in the lives of our clients and caregivers.

Laila Holmes is our Administrative Assistant and often the first friendly voice you hear when contacting our office. She began her journey with us as a dedicated Caregiver and was quickly promoted to her current role thanks to her skill, compassion, and reliability.

Laila holds a Bachelor’s degree in Public Health and brings valuable experience in advocacy, research and data analysis, and customer service. Her passion for our mission shines through in everything she does, and her attention to detail ensures our front desk runs smoothly and efficiently.