FAQ

In-home care costs in NYC depend on the level of care needed, the number of hours, and the schedule. Touching Hearts at Home provides customized care plans with transparent pricing based on individual needs.

Care can often begin the same day and typically within 24 to 48 hours, depending on caregiver availability and care requirements.

Non-medical home care is generally private pay. Some long-term care insurance policies may reimburse services, and we assist families with documentation when applicable.

Yes. Caregivers are trained to support individuals with Alzheimer’s disease and other forms of dementia, with an emphasis on safety, routine, and dignity. Learn More

Yes. Both 24-hour shift-based care and live-in care options are available depending on client needs and preferences. Learn More

Companionship focuses on social engagement and daily support, while personal care includes hands-on assistance with bathing, dressing, mobility, and hygiene. Learn More

No. Non-medical in-home care does not require a physician’s order and can begin based on personal or family need.

We meet with you personally for a free in-home consultation and design a program together. Next, we carefully select and introduce a qualified caregiver who will lend a hand to make your life easier. Our goal is to help ensure you see the same friendly face each visit.

Yes. All Touching Hearts at Home Caregivers are bonded and insured.

We understand that situations can change quickly. We will always be flexible and accommodate your request as quickly as possible.

We are committed to choosing compassionate caregivers that we would trust to care for our own family and loved ones. We hire qualified, reliable, and kind caregivers who genuinely enjoy helping seniors and people with disabilities. Each potential caregiver must pass a criminal background check and detailed screening process. They are also required to complete a detailed orientation on our company policies. Additionally, each caregiver is trained in-depth on the specific care plan of each client they serve. Ongoing evaluation of each caregiver/client relationship ensures a successful match and quality of service.

We request that you give us at least 24 hours notice if you need to cancel a visit or cancel service.

Our services are designed to assist with your everyday tasks and are custom tailored to meet your individual needs. We provide care in many ways, including light housekeeping, laundry/linens, meal preparation and planning, grocery shopping, transportation, memory care, companionship, medication reminders and much more!

Yes. Our experienced staffing coordinators will make an informed decision regarding a caregiver who has the personality, skills and availability to best help you. If at any time or for any reason you are not completely satisfied with a caregiver, we will gladly make the necessary changes.

Touching Hearts at Home provides in-home care throughout New York City, including Manhattan, Brooklyn, and Queens, as well as surrounding areas such as Westchester County and Rockland County. Service availability may vary by location based on caregiver availability.

Yes. If a caregiver is not the right match, adjustments can be made to ensure comfort and compatibility.

Families receive ongoing communication and can contact the care team at any time with questions or concerns.

Yes. Caregivers commonly support clients following hospital stays or rehabilitation to ensure a safe transition home. Learn More

Care plans are flexible and can be adjusted as needs change.

Yes. Care is available 24 hours a day, seven days a week, including nights, weekends, and holidays.